CNA, QMAP, Customer Service, Administrative Assistant
Open To Work
Haleigh Hansen
Brightstar Care & Home Instead
Montrose,CO
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart TimeContract Work
Location Preference
On-SiteHybrid
Location:
Montrose, CO, US
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
Important To Me
Paid time off4-day work week
1
Certification
12
Years of experience
4
years of post-secondary education
Administrative professional with diverse experience in healthcare and client services, certified in patient care and medication
management. Skilled in compliance documentation and regulatory standards, with proficiency in Microsoft Excel, Word, Outlook, and
electronic record systems. Proven ability to build trust through clear, timely communication and strong organizational skills. Proactive
and solutions-oriented with a collaborative, team-first attitude.
Work History
CNA, QMAP
1 Year 9 Months- Administered and documented medications following QMAP and facility protocols, ensuring accurate and thorough records
- Measure and document vital signs, monitor and report changes in condition
- Maintain patient hygiene, safety, and infection-control standards
- Assisted clients with activities of daily living (ADLs) to enhance comfort and promote independence
- Provided emotional support to clients, fostering companionship and building trust in various care settings.
PCP, QMAP
9 Months- Administered and supervised medications per individualized care plans, ensuring optimal resident health
- Assisted residents with ADLs while monitoring vital signs to support overall well-being
- Maintained accurate documentation in PointClickCare to facilitate seamless care coordination
- Ensured compliance with HIPAA and regulatory standards
Recruiting Coordinator
4 Months- Coordinated interviews for Amazon Pharmacy (PillPack), acting as primary liaison between candidates and 25 recruiters to streamline communication and enhance candidate experience
- Scheduled high volumes of phone and onsite interviews, achieving recognition for maintaining top scheduling metrics and contributing to recruitment efficiency
- Developed clear onboarding documentation and mentored team members to improve adherence to onboarding processes
- Utilized Outlook, Amazon Hire, G Suite, Slack, and Chime
- Remote
Passenger Service Agent
11 Months- Managed gate operations, check-in, and boarding to ensure smooth passenger flow and high-quality customer service
- Entered passenger data and maintained detailed records to support efficient airport operations
- Completed airport operations training at DFW to strengthen operational knowledge and improve service delivery
Tax Administrator / Receptionist
1 Year- Processed federal, state, and local tax filings to ensure compliance and timely submissions
- Utilized tax software to manage documentation and deadlines, ensuring accurate record-keeping
- Maintained confidential records and supported audits and reconciliations to uphold financial integrity
Income Tax Assistant
2 Years 8 Months- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Offered clients recommendations to reduce tax liabilities.
- Completed and filed returns with tax departments at local, state, and federal levels.
Insurance Customer Service Representative
2 Years 5 Months- Client engagement and preparation of proposals to determine coverage limits, binders, quotes and ratings
• Issue construction specific liability bonds
• Liaison to carriers throughout claims process
• Created insurance proposals for commercial insurance clients
Education
- Patient Care Technician
Bachelor of Science - Family & Human Development
Skills
- Slack
- PointClickCare
- Amazon Hire
- Excel
- Word
- Clinical & Patient Care: Patient Care & ADLs
- Medication Administration (QMAP)
- Vital Signs & Documentation
- HIPAA Compliance
- ADL assistance
- Vital sign monitoring
- Medication administration
- Microsoft Office & Outlook
- G Suite
Certification
- Patient Care Technician: 2024, Certified Nurse Aide: 2024, Phlebotomy Technician: 2024, EKG Technician: 2024 - Highest state exam score (TCR), Basic Life Support (BLS): 2024
Timeline
CNA, QMAP
Brightstar Care & Home Instead
01.2025 - CurrentRead More
Technical College of The Rockies
from Patient Care Technician
08.2024 - 12.2024Read More
PCP, QMAP
VOA Homestead
08.2023 - 05.2024Read More
Recruiting Coordinator
Amazon (via Apex Systems)
06.2022 - 10.2022Read More
Passenger Service Agent
American Airlines (via WFS)
10.2021 - 09.2022Read More
Tax Administrator / Receptionist
Down To Earth Business Management
01.2020 - 01.2021Read More
Income Tax Assistant
Boulevard Management
01.2017 - 09.2019Read More
Insurance Customer Service Representative
Weiss Insurance Agency
08.2014 - 01.2017Read More
Arizona State University
Bachelor of Science from Family & Human Development
08.2010 - 05.2014Read More