Haleigh Herring
Pensacola,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
Nail Technician
Self Employed CEO
Pensacola, FL
04.2021 - Current
- Promoted enhanced treatments to repair and improve nail strength.
- Ensured that safety protocols were followed during each service provided.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Attended continuing education courses related to nail care techniques.
- Responded promptly to customer inquiries and complaints.
- Conducted consultations with clients to determine their needs and preferences.
- Maintained customer records for future reference.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Compiled documents needed for filing taxes such as W-2 forms, 1099s.
- Researched existing laws and regulations to ensure compliance with filing requirements.
- Calculated bill totals and tax amounts.
- Worked under no supervision.
Delinquency Control Counselor
Navy Federal Credit Union
Pensacola, FL
03.2020 - 04.2021
- Educated debtors on the consequences of non-payment and potential resolutions.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Ensured compliance with state and federal laws governing debt collection practices.
- Analyzed debtor financial situations to propose realistic repayment solutions.
- Coordinated with legal departments for accounts requiring further action.
- Applied analytical skills to prioritize accounts based on collectability.
- Achieved monthly collection targets through effective negotiation techniques.
- Updated collection databases and systems with payment arrangements and notes.
- Retrieved files upon request from internal departments or external customers.
- Compiled reports on a regular basis detailing the status of all active projects.
- Worked independently under minimal supervision.
Personal Finance Management
Navy Federal Credit Union
Pensacola, FL
04.2019 - 03.2020
- Educated clients on best practices related to personal finance management such as budgeting, debt reduction, tax optimization.
- Prepared presentations on various topics related to personal finance management.
- Provided crisis intervention services to clients in need of immediate assistance.
- Compiled reports on a regular basis detailing the status of all active projects.
- Scanned and indexed documents into an electronic database system.
- Worked independently under minimal supervision.
Client Service Representative
The Analyst Group
Milton, Florida
01.2019 - 04.2019
- Updated system with order specifics, customer details and preferences.
- Performed administrative tasks such as filing documents and responding to emails.
- Provided technical assistance by researching relevant laws, regulations and case law related to FMLA compliance matters.
- Tracked leaves taken by employees using various tracking systems including spreadsheets and databases.
- Coordinated with payroll department for tracking of intermittent leave hours taken by employees.
- Monitored employee leave accrual records and tracked absences due to family medical issues.
- Worked independently under minimal supervision.
Education
High School Diploma -
Central School
Milton06-2018
Some College (No Degree) - Associate of Arts
Pensacola State College
Pensacola, FLSkills
- Proficient in [Microsoft]
- Financial administration
- Inventory controls
- Schedule maintenance
Timeline
Nail Technician
Self Employed CEO
04.2021 - Current
Delinquency Control Counselor
Navy Federal Credit Union
03.2020 - 04.2021
Personal Finance Management
Navy Federal Credit Union
04.2019 - 03.2020
Client Service Representative
The Analyst Group
01.2019 - 04.2019
High School Diploma -
Central School
Some College (No Degree) - Associate of Arts
Pensacola State College