Haleigh Norris
Wilmington,NC
Summary
Dynamic and results-oriented professional with a proven track record at Walmart, where I excelled in customer engagement and order accuracy. Skilled in multitasking and problem-solving, I significantly improved customer satisfaction by efficiently fulfilling online grocery orders. My approach fostered positive relationships and increased sales through personalized service and promotional knowledge.
Overview
2
2
years of professional experience
Work History
Online Grocery Department
Walmart
Monkey Junction , Nc
04.2022 - 08.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Participated in team meetings and staff training sessions.
- Provided emotional support and companionship to clients.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
Eugene Ashley High School
Wilmington Nc Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Maintaining displays
- Adaptability to Change
- Safe Lifting Techniques
- Promotional knowledge
- Product Recommendations
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Upbeat and Outgoing Attitude
- Accurate money handling
- Relationship Building
- Flexible Schedule
- Product Knowledge
- Retail knowledge
- Time Management
- Active Listening
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Team building
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Time management abilities
- Written Communication
Timeline
Online Grocery Department
Walmart
04.2022 - 08.2024
Eugene Ashley High School