Haleigh Poublon
El Segundo,California
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously. I also have a long history of providing excellent customer service in office as well as retail and restaurant settings. I'm very friendly and outing with customers and coworkers alike.
Overview
8
8
years of professional experience
Work History
Personal Assistant
Brigitte Poublon
Encino, CA
10.2024 - Current
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Conducted research on various topics to assist in decision-making and project planning.
- Completed basic administrative work and managed household accounts.
- Coordinated meeting and work schedules for staff teams and executives.
- Maintained clerical correspondence via email and phone.
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
Office Assistant
Association Of South Bay Surgeons
Torrance
10.2023 - 10.2024
- Answered phone calls and directed them to appropriate personnel.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
Front Desk Receptionist
Goodlife Physical Medicine
Redondo Beach, CA
10.2023 - 10.2024
- Greeted visitors to provide information and direct to appropriate personnel.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled sensitive information in a confidential manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Input customer data into reservation systems and updated to reflect room changes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Front Desk Receptionist
Goodlife Physical Medicine
Redondo Beach
06.2019 - 10.2022
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted visitors to provide information and direct to appropriate personnel.
- Handled incoming and outgoing mail and packages.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled sensitive information in a confidential manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Input customer data into reservation systems and updated to reflect room changes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Provided administrative support including photocopying, faxing, and filing.
- Maintained a clean and organized reception area to uphold company image.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Server
Tomboys
Manhattan Beach, CA
06.2018 - 06.2019
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared checks, itemizing total meal costs and taxes.
- Addressed complaints to kitchen staff and served replacement items.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Set up tables in between patrons to reduce wait times.
- Greeted guests and provided menus.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took orders from customers accurately and in a timely manner.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Cleaned tables and chairs to prepare dining area for next customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Upheld high standards of sanitation in accordance with health department regulations.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Sales Associate
Sally Beauty
Hawthorne
01.2017 - 06.2018
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended, selected and located merchandise based on customer desires.
- Collected payments and provided accurate change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Greeted customers to determine wants or needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Handled returns and exchanges according to company policies.
- Upsold additional items based on customer interests and needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed credit card transactions quickly and securely.
Education
High School Diploma -
El Segundo High School
El Segundo, CA06-2012
Skills
- Database entry
- Time management
- Screening calls
- Calendar management proficiency
- Perform well in high-demand, fast-paced environments
- Personal services
- Scheduling
- Client satisfaction
- Administrative support
- Spreadsheet tracking
- Phone etiquette
- Office administration
- Listening skills
- Data confidentiality
- Email correspondence
- Customer service
- Customer assistance and interaction
- Call routing
- Upselling
- Retail loss prevention
- Money handling
- Exceptional customer service
- Building rapport
- Hospitality and accommodation
- Payment processing
- Conflict resolution
- POS system operation
- Retail merchandising expertise
- Friendly and outgoing
- Table resetting
- Hostess support
- Team member support
- Table bussing
- Cash handling
- Safe food handling
- Hospitality service expertise
- Guest seating
- Multitasking and organization
Timeline
Personal Assistant
Brigitte Poublon
10.2024 - Current
Office Assistant
Association Of South Bay Surgeons
10.2023 - 10.2024
Front Desk Receptionist
Goodlife Physical Medicine
10.2023 - 10.2024
Front Desk Receptionist
Goodlife Physical Medicine
06.2019 - 10.2022
Server
Tomboys
06.2018 - 06.2019
Sales Associate
Sally Beauty
01.2017 - 06.2018
High School Diploma -
El Segundo High School
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