Haleigh Smith

• Guided guests in selecting products by explaining features, benefits, and usage instructions.
• Educated customers about current promotions and loyalty programs to enhance their shopping experience.
• Managed sales floor operations, greeting and assisting customers while maintaining organized and stocked sections.
• Built and organized displays to improve section appearance and help customers move through the beauty area more easily.

• Organized and conducted meetings with interested interns to clarify program expectations and explore opportunities for professional growth.
• Communicated daily with staff, supervisors, and student interns to ensure unity and address any concerns.
• Guided development opportunities to enhance interns' skills and what they wanted to grow in.

• Assisted customers with purchases and item location, improving overall shopping experience.
• Resolved customer complaints and processed returns and refunds, increasing customer satisfaction.
• Adapted schedule to support operational requirements.
• Collaborated with teams to streamline operations and maintain service continuity.

• Trained new hostesses on customer service best practices and restaurant policies, ensuring consistent delivery of high-quality service.
• Greeted customers warmly upon arrival, fostering a welcoming atmosphere that enhanced overall guest satisfaction.
• Monitored guests' needs throughout their stay, addressing issues promptly to ensure a seamless dining experience.

Expected graduation May 2028