Summary
Overview
Work History
Education
Skills
Timeline
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Haleigh Westman

Billings,United States

Summary

Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.


Overview

4
4
years of professional experience

Work History

Group Home Counselor

Youth Dynamics
07.2023 - Current
  • Improved client well-being by developing and implementing personalized care plans.
  • Enhanced group dynamics through facilitating regular counseling sessions and team-building activities.
  • Increased client independence by teaching essential life skills, such as budgeting and cooking.
  • Maintained a safe and supportive environment for clients, conducting regular safety checks and addressing conflicts immediately.
  • Provided crisis intervention services to de-escalate tense situations and ensure client safety at all times.
  • Documented client progress accurately, ensuring timely updates in case files for effective continuity of care.
  • Monitored medication administration in accordance with physician orders, ensuring proper dosage and adherence to schedules.

Senior Customer Service Representative

Enterprise Rent-A-Car
10.2019 - 12.2020
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Leveraged consistent, successful strategies to meet and exceed performance goals.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.

Education

Bachelor of Science - Psychology

Capella University
Minneapolis, MN
09.2024

Associate of Arts - Psychology

Northern Wyoming Community College District - Sheridan College
Sheridan, WY
12.2022

Skills

  • Patient Records
  • Behavioral Health Services
  • Best Practices and Standards
  • Client Goal Planning
  • Mental Health Support
  • Health Records Management
  • Case Documentation
  • First Aid and CPR Certified
  • MANDT Certified

Timeline

Group Home Counselor

Youth Dynamics
07.2023 - Current

Senior Customer Service Representative

Enterprise Rent-A-Car
10.2019 - 12.2020

Bachelor of Science - Psychology

Capella University

Associate of Arts - Psychology

Northern Wyoming Community College District - Sheridan College

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Haleigh Westman