Haleigh Works
Gainesville Empowerment Learning Center
Somerset,KY
8
years of professional experience
Detail-oriented professional with diverse experience in childcare, customer service, and administration. Skilled in conflict resolution, payment processing, and effective communication with families and staff, ensuring smooth daily operations. CPR and First Aid Certified.
Work History
Teacher
3 Months- Provided care, supervision, and educational support to foster children's growth and learning.
- Maintained safe, clean, and organized classroom to enhance student engagement.
- Assisted with age-appropriate activities and daily routines to promote developmental milestones.
- Communicated professionally with staff, children, and families.
- Adapted quickly to changing priorities in a busy workplace.
Receptionist
1 Year- Answered and directed incoming phone calls in a professional manner.
- Collected and processed customer payments.
- Helped ensure the office operated smoothly and efficiently.
- Assisted with general office organization and light cleaning.
- Provided friendly and professional customer service.
Director
5 Years 2 Months- Began as a classroom teacher, providing children with age-appropriate activities, materials, supervision, and care.
- Maintained a clean, safe, and organized classroom environment.
- Advanced to Director role due to demonstrated experience and strong performance.
- Managed weekly tuition and payment processes, ensuring timely collection and accurate record-keeping.
- Helped oversee daily operations and ensure the center ran smoothly.
- Managed weekly tuition and payment responsibilities.
- Oversaw daily operations, maintaining a high standard of care and ensuring smooth center functionality.
- Worked effectively in a fast-paced environment while managing multiple responsibilities.
Call Center Customer Service Representative
1 Year- Provided expert customer support via phone, email, and chat to resolve inquiries efficiently.
- Mentored new team members on best practices for handling customer interactions and system navigation.
- Analyzed customer feedback to identify trends and recommend improvements to service delivery processes.
- Developed training materials to enhance staff knowledge on products and solutions offered by Blackboard.
Education
Associate of Arts
High School Diploma
Skills
Leadership supervision
Communication
Organizational management
Microsoft Office
Fast-Paced Work Environments
High-pressure environments
Student engagement
Reliability and attendance
Microsoft Experience
Workplace organization
Empathy & Compassion
Timeline
Teacher
Gainesville Empowerment Learning Center
04.2025 - 07.2025Read More
Receptionist
My. Vernon Partials & Dentures
06.2023 - 06.2024Read More
Director
The Ark Childcare Center
01.2018 - 03.2023Read More
Call Center Customer Service Representative
Blackboard
01.2017 - 01.2018Read More
Somerset Community College
Associate of Arts
Read More
Pulaski County High School
High School Diploma
Read More