Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Halene Brooks

Las Vegas,NV

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

2
2
years of professional experience

Work History

Sales Associate

Hollister.Co
11.2024 - Current
  • Assisted customers with product selections and inquiries to enhance shopping experience and build relationships for repeat business.
  • Maintained organized merchandise displays to attract customer attention and promote sales.
  • Collaborated with team members to ensure timely restocking of inventory on sales floor.
  • Delivered exceptional customer service by addressing concerns and resolving issues promptly.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Lead Lifeguard

Cowabunga Bay Las Vegas
03.2024 - 05.2025
  • Monitored pool activities to ensure guest safety and compliance with facility regulations.
  • Responded swiftly to emergencies, administering first aid and CPR as necessary.
  • Conducted regular safety inspections of equipment and facilities, reporting maintenance needs promptly.
  • Conducted regular safety drills and training sessions for lifeguard team.
  • Assisted in maintaining cleanliness and organization of pool area and equipment.
  • Provided exceptional customer service by addressing guest inquiries and concerns promptly.
  • Trained new lifeguards on operational standards and emergency response techniques.
  • Maintained accurate records of incidents, attendance, and other relevant information for management review.

Instructor

Axe Capital
08.2023 - 04.2024
  • Mentored new instructors, sharing best practices for effective teaching strategies
  • Boosted customer performance by providing individualized support and targeted feedback.
  • Observed and adopted new techniques from skilled instructors and lecturers.

Lifeguard

Cowabunga Bay Las Vegas
06.2023 - 03.2024
  • Monitored pool area and enforced facility rules to ensure safety and compliance with regulations.
  • Responded swiftly to emergencies, administering first aid as necessary.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Education

Green Valley High School
Las Vegas

Skills

  • Teamwork and collaboration
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Cash register operation

Accomplishments

• 2x DTU Nevada State Titles

•JAMZ National Champion

•10 Consecutive Years in Theatre

Timeline

Sales Associate

Hollister.Co
11.2024 - Current

Lead Lifeguard

Cowabunga Bay Las Vegas
03.2024 - 05.2025

Instructor

Axe Capital
08.2023 - 04.2024

Lifeguard

Cowabunga Bay Las Vegas
06.2023 - 03.2024

Green Valley High School

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Halene Brooks