Work Preference
PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Certification
Timeline
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HALEY ATCHLEY
Open To Work

HALEY ATCHLEY

TechServ Consulting and Engineering
Gladewater,TX

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Overview

Results-driven Distribution Designer and Technical Trainer with a proven track record of engineering high-accuracy utility designs and building scalable onboarding programs. Combines hands-on expertise in proprietary CAD systems, pole loading, and NESC compliance with leadership in curriculum development and QA. Skilled at bridging the gap between technical execution and team enablement to accelerate onboarding, elevate deliverable quality, and drive operational efficiency.

01+
Certification
11+
years of professional experience

Work History

04.2026 - Current4 Months
Design Training Coordinator
TechServ Engineering and Consulting | Tyler, TX
  • Onboarded and trained 50+ engineers and technicians, conducting targeted evaluations in design accuracy software and field data analysis to resolve skill gaps.
  • Architected a centralized designer Knowledge Base, accelerating new hire implementation by over 70% and streamlining onboarding workflows.
  • Curated a comprehensive training library covering pole loading fundamentals, NESC compliance, and workflow documentation to support 85% submittal accuracy.
  • Served as the primary subject-matter expert for troubleshooting, quality assurance, and design best practices across multidisciplinary engineering teams.
  • Created standardized design templates and reference resources that elevated deliverable quality and ensured full regulatory compliance across operating companies.
  • Analyzed training metrics and participant performance to continuously refine learning strategies and optimize future curriculum development.
07.2025 - Current1 Year 1 Month
Engineering Technician
TechServ Consulting and Engineering | Tyler, TX
  • Engineered over 1000 electrical pole structures using proprietary CAD platforms (Katapult, DDS, Atlas), maintaining 95%+ design accuracy and strict utility compliance.
  • Executed structural load and clearance analyses across high-volume distribution packages to evaluate load-bearing capacity, wind/sag tolerances, and safety clearances.
  • Partnered with cross-functional engineers and project managers to resolve complex technical design issues, achieving 100% on-time submittal delivery.
  • Managed project timelines across 5+ operating companies, streamlining workflows to ensure high-quality design packages were completed on schedule and within scope.
02.2022 - 12.20231 Year 10 Months
Client Success Manager
Rollick | Kansas City, MO
  • Boosted client satisfaction by 20% by designing and implementing streamlined client onboarding frameworks.
  • Reduced support ticketing response times by 15% through proactive account monitoring and relationship management.
  • Aggregated key client feedback to influence internal product development and align future features with user needs.
  • Maintained detailed account documentation to ensure seamless service continuity and track opportunities for account growth.
07.2019 - 02.20222 Years 7 Months
Client Success & Onboarding Specialist
ePayPolicy | Austin, TX
  • Reduced customer churn by 22% through proactive account management, targeted outreach, and data-driven client health monitoring.
  • Developed best-practice documentation and delivered interactive training, significantly enhancing client platform usability and feature adoption.
  • Coordinated cross-functional engineering and product teams to implement tailored technical solutions for seamless product integration.
  • Analyzed client usage patterns and feedback to uncover key product improvement opportunities and influence feature roadmap decisions.
  • Maintained meticulous CRM records and account histories to ensure seamless service continuity and accurate cross-team communication.
10.2016 - 07.20192 Years 9 Months
Licensed Office Manager
Jim Toman Insurance | Tyler, TX
  • Optimized renewal and administrative workflows, driving a 25% year-over-year increase in client retention.
  • Managed high-volume financial auditing and invoicing, consistently achieving 99% accuracy across 200+ monthly accounts.
  • Prepared compliant legal and procedural documentation for policy applications, endorsements, and regulatory submittals.
01.2016 - 10.20169 Months
Licensed Personal Lines Team Lead
Classic Tyler Insurance | Tyler, TX
  • Trained and mentored a 6-person team, driving a 40% increase in policy accuracy and a 15% boost in overall productivity.
  • Resolved complex escalations and advised clients on risk management, consistently exceeding company standards for service quality and satisfaction.

Education

Associate of Science

University of Texas At Tyler | Tyler, TX | 06-2018
University of Texas At Tyler - Tyler, TX
06-2018

Skills

  • Technical Distribution Design
  • Utility CAD Platforms
  • Structural Load and Clearance Analysis
  • NESC Compliance
  • Technical Curriculum Development
  • Instructional Design and Knowledge Base Architecture
  • Employee Onboarding and Mentorship
  • Quality Assurance and Control (QA/QC)

Certification

  • OSHA 10
  • CPR
  • First Aid

Timeline

Design Training Coordinator
TechServ Engineering and Consulting
04.2026 - CurrentRead more
Engineering Technician
TechServ Consulting and Engineering
07.2025 - CurrentRead more
Client Success Manager
Rollick
02.2022 - 12.2023Read more
Client Success & Onboarding Specialist
ePayPolicy
07.2019 - 02.2022Read more
Licensed Office Manager
Jim Toman Insurance
10.2016 - 07.2019Read more
Licensed Personal Lines Team Lead
Classic Tyler Insurance
01.2016 - 10.2016Read more
University of Texas At Tyler - Associate of Science,
Read more