Haley Alderete
Lubbock
Summary
Dedicated Server experienced in delivering outstanding customer service within fast-paced restaurant environments. Achieved high customer satisfaction through effective time management, strong interpersonal skills, and conflict resolution capabilities. Committed to fostering long-term customer loyalty while thriving in both independent and team-oriented roles.
Overview
3
3
years of professional experience
Work History
Server/To go specialist
Olive Garden Restaurant
Lubbock
05.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted guests with menu selections and answered food-related inquiries.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Processed guest orders accurately using point-of-sale system.
- Handled guest complaints professionally to enhance dining experience.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new servers on restaurant procedures and service standards.
- Managed money transactions to ensure compliance with company cash handling procedures. accurately while following company procedures for handling cash payments.
Specialist/Table manager
Caviness Beef packers
Hereford
07.2023 - 12.2024
- Assisted in coordinating daily operations for meat processing schedules.
- Conducted quality inspections on beef products for compliance and safety standards.
- Collaborated with team members to streamline workflow and improve efficiency.
- Maintained accurate inventory records of supplies and materials used in processing.
- Implemented safety protocols to ensure a safe working environment for staff.
- Trained new employees on operational procedures and best practices in the facility.
- Monitored equipment performance to identify maintenance needs and prevent downtime.
- Participated in ongoing training and compliance activities.
Education
Plainview High School
Plainview, TXSkills
- Point-of-sale operation
- Cash handling
- Food safety compliance
- Inventory management
- Menu knowledge
- Menu recommendations
- Daily specials knowledge
- Upselling techniques
- Product knowledge
- Customer engagement
- Customer service
- Guest relations
- Team collaboration
- Workflow optimization
- Quality inspection
- Cleanliness standards
- Employee training
- Attention to detail
- Dietary restrictions knowledge
- Service improvement
- Problem solving
- Conflict resolution
- Effective communication
- Time management
Timeline
Server/To go specialist
Olive Garden Restaurant
05.2025 - Current
Specialist/Table manager
Caviness Beef packers
07.2023 - 12.2024
Plainview High School