Haley Alewine
Winter Haven,FL
Summary
Adept at claims processing and investigation, I significantly enhanced customer satisfaction at State Farm by mastering policy interpretation and compliance. My experience also spans maintaining high sanitation standards in commercial settings with 2 Woman Job Cleaning Services LLC. Known for exceptional customer service and team support, my skills blend technical proficiency with empathetic communication. Consummate Claims Associate knowledgeable in car insurance coverage, policy terms and conditions. Facilitates claims processing by cultivating productive relationships with stakeholders. Blends analytical and administrative acumen throughout investigations and recommendations.
Overview
6
6
years of professional experience
Work History
Claims Associate
State Farm
04.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
House Keeper
2 Woman Job Cleaning Services LLC
01.2019 - 04.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL01-2015
Skills
- Claims processing
- Claims
- Claims investigation
- Policy interpretation
- Microsoft office
- Insurance claims review
- Documentation review
- Accident investigations
- Accident review
- Claims adjustment
- Documentation skills
- Insurance claim forms review
- Organizing and prioritizing work
Timeline
Claims Associate
State Farm
04.2023 - Current
House Keeper
2 Woman Job Cleaning Services LLC
01.2019 - 04.2023
High School Diploma -
Lake Region High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
SHELIA HOODSHELIA HOOD
Claims Specialists at State FarmClaims Specialists at State Farm
Andrew BonczkowskiAndrew Bonczkowski
Catastrophe Claims Adjuster at State FarmCatastrophe Claims Adjuster at State Farm
Jitzel FigueroaJitzel Figueroa
Nanny at Care.com IncNanny at Care.com Inc