Haley Anastasis
Austin,TX
Summary
Dedicated customer service professional with over 15 years of experience delivering exceptional support in fast-paced environments. Skilled in communication, problem-solving, data entry, and time management, consistently achieving a 90% customer satisfaction rating and boosting repeat business by 35%. Committed to representing the brand positively and resolving customer issues effectively.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Ramen Tatsu-ya
Austin , TX
06.2024 - 08.2025
- Contributed to a team that managed high-volume customer complaints across multiple platforms.
- Created internal resources and organized processes to streamline problem-solving, increasing team consistency.
Server
Phoebe's Diner
Austin, TX
01.2022 - 12.2024
- Processed high-volume client transactions and inquiries efficiently under tight deadlines, ensuring customer satisfaction.
- Resolved complaints independently and de-escalated tense situations using active listening and empathy to maintain customer relationships.
- Developed onboarding materials for new associates and coached peers on service best practices to enhance team performance.
Lead Caterer & Bartender
Chuy's
Cedar Park, Texas
08.2019 - 12.2023
- Utilized strong verbal communication skills to deliver clear and concise information to customers and colleagues, enhancing service experience.
- Identified and resolved operational challenges proactively, ensuring smooth service delivery without direct supervision.
- Input information accurately in various POS systems and scheduling apps, supporting efficient operations and inventory management.
Education
Some College (No Degree) - Accounting And Finance
Austin Community College
Austin, TX08-2026
Skills
- Organization
- Problem Solving
- Adaptability
- Critical Thinking
- Active Listening
- Autonomous
Timeline
Front of House Employee
Ramen Tatsu-ya
06.2024 - 08.2025
Server
Phoebe's Diner
01.2022 - 12.2024
Lead Caterer & Bartender
Chuy's
08.2019 - 12.2023
Some College (No Degree) - Accounting And Finance
Austin Community College