Haley Areola
Houston,TX
Summary
Spirted Chaos Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
The Resilience Center Of Houston
Houston, TX
07.2023 - Current
- Maintaining confidentiality of patients information to comply with HIPAA regulations and protect patient privacy.
- Answering over 100 phone calls daily and Emails for over 40 psychologist. including scheduling appointments, handling patient inquiries and updating scheduling changes to staff members
- Verifying insurance coverage and eligibility benefits for mental health services including authorizations prior to scheduling appointments to prevent billing issues.
- Resolving issues through active listening and open-ended questioning, escalating major problems to manager.
- Created, Edited, and published regular pieces for company website page using WIX.
- Inventoried and ordered office supplies to maintain availability of products.
Service Coordinator
Staoc Construction LLC
Houston, TX
07.2019 - 04.2023
- Communicated on daily basis with various property managements through multiple company software portals.
- Monitored progress of construction and maintenance projects including notifying appropriate individuals of project updates, delays, and schedule changes.
- Worked with maintenance department to assess solutions and make proactive procedural adjustments in weekly team meetings.
- Negotiated with vendors to achieve optimal pricing and budgets.
- Coordinated with technicians directly to create bids or address any change orders needed.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Logistics Dispatcher
A-Line Logistics LLC
Houston, TX
12.2015 - 06.2019
- Utilized dispatch software to enter customer orders, deliveries and bill of ladings.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Established professional relationships with shippers, receivers and drivers to increase trust, reliability and rapport.
- Dispatched and tracked up to 50 fleet vehicles and hot shots.
- Researched industry to analyze competitors, understand market conditions and identify trends, increasing possible opportunities.
Education
High School Diploma -
Cypress Springs High School
Cypress, TX06.2010
Skills
- Bilingual fluent in English and Spanish
- Verbal and Written Communication
- Microsoft Office
- Customer service and support
- Analytical and Critical Thinking
- Attention to Detail
- Organization and Time Management
- Schedule organization
- Coverage and Authorizations
- CPT Coding
- Medicare and Medicaid Knowledge
- Eligibility Determination
- Confidentiality requirements
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scheduling Coordinator
The Resilience Center Of Houston
07.2023 - Current
Service Coordinator
Staoc Construction LLC
07.2019 - 04.2023
Logistics Dispatcher
A-Line Logistics LLC
12.2015 - 06.2019
High School Diploma -
Cypress Springs High School
Similar Profiles
Lily MaddoxLily Maddox
Research Assistant at Center for Urban Resilience (CURes)Research Assistant at Center for Urban Resilience (CURes)
Nicole McGillNicole McGill
PLAAY Program Manager at PLAAY at Center for ResiliencePLAAY Program Manager at PLAAY at Center for Resilience
Sanjana SureshSanjana Suresh
Intern at Houston Methodist , Baylor Medical Center- HoustonIntern at Houston Methodist , Baylor Medical Center- Houston