Haley Areola
Houston,TX
Summary
Spirted Chaos Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
The Resilience Center Of Houston
Houston, TX
07.2023 - Current
- Maintaining confidentiality of patients information to comply with HIPAA regulations and protect patient privacy.
- Answering over 100 phone calls daily and Emails for over 40 psychologist. including scheduling appointments, handling patient inquiries and updating scheduling changes to staff members
- Verifying insurance coverage and eligibility benefits for mental health services including authorizations prior to scheduling appointments to prevent billing issues.
- Resolving issues through active listening and open-ended questioning, escalating major problems to manager.
- Created, Edited, and published regular pieces for company website page using WIX.
- Inventoried and ordered office supplies to maintain availability of products.
Service Coordinator
Staoc Construction LLC
Houston, TX
07.2019 - 04.2023
- Communicated on daily basis with various property managements through multiple company software portals.
- Monitored progress of construction and maintenance projects including notifying appropriate individuals of project updates, delays, and schedule changes.
- Worked with maintenance department to assess solutions and make proactive procedural adjustments in weekly team meetings.
- Negotiated with vendors to achieve optimal pricing and budgets.
- Coordinated with technicians directly to create bids or address any change orders needed.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Logistics Dispatcher
A-Line Logistics LLC
Houston, TX
12.2015 - 06.2019
- Utilized dispatch software to enter customer orders, deliveries and bill of ladings.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Established professional relationships with shippers, receivers and drivers to increase trust, reliability and rapport.
- Dispatched and tracked up to 50 fleet vehicles and hot shots.
- Researched industry to analyze competitors, understand market conditions and identify trends, increasing possible opportunities.
Education
High School Diploma -
Cypress Springs High School
Cypress, TX06.2010
Skills
- Bilingual fluent in English and Spanish
- Verbal and Written Communication
- Microsoft Office
- Customer service and support
- Analytical and Critical Thinking
- Attention to Detail
- Organization and Time Management
- Schedule organization
- Coverage and Authorizations
- CPT Coding
- Medicare and Medicaid Knowledge
- Eligibility Determination
- Confidentiality requirements
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scheduling Coordinator
The Resilience Center Of Houston
07.2023 - Current
Service Coordinator
Staoc Construction LLC
07.2019 - 04.2023
Logistics Dispatcher
A-Line Logistics LLC
12.2015 - 06.2019
High School Diploma -
Cypress Springs High School
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