Haley Baker
Hillside,NJ
Summary
Dynamic professional with a proven track record at Revolve Tech, where I exceeded sales targets by 15% through expert technical support and robust problem-solving skills. Skilled in Python and customer support, I excel in driving revenue growth and delivering exceptional service. Renowned for creative solutions and efficient troubleshooting, I bring both technical acumen and interpersonal finesse to every role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales + Customer Support
Mulberry
04.2024 - 10.2024
- Conducted outbound calls to customers regarding their orders, following up on delivery status and payment information.
- Processed returns, refunds, credits, exchanges, and other transactions as required by customers.
- Maintained up-to-date knowledge of industry trends and emerging technologies to support sales efforts.
Technical Support
Revolve Tech
03.2021 - 04.2023
- Consistently exceeded sales targets by 15% or more, demonstrating a strong track record of success in driving revenue growth
- Troubleshooted technical issues efficiently, identifying and resolving root causes
- Resolved software problems by analyzing error logs, identifying patterns, and implementing appropriate solutions
- Provided prompt and accurate support to customers via phone, email, and chat, resolving inquiries and complaints in a timely and professional manner
Customer Support
Truss Properties
New York, NY
04.2021 - 06.2022
- Documented customer support requests and resolutions in a timely manner.
- Maintained up-to-date technical documentation for customer support reference.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Customer Support Agent
Lido Travel
02.2020 - 07.2021
- Developed a thorough understanding of booking processes and procedures, ensuring accurate and timely information for customers
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Answered customer inquiries in person, by telephone, and via email.
Education
High School Diploma -
Sarasota High School
High School Diploma -
Sarasota High School
Skills
- Data Entry
- Customer Support
- Excel
- SaaS
- HTML
- JavaScript
- Python
- Sales
- Technical Support
- Troubleshooting
- Creative Writing
- Email support
- Chat support
- Call Support
- Data Annotation
- Copywriting and editing skills
- Content creation
Certification
- IT Support, 01/01/25, Google
- Certification, 01/01/25, AWS
Timeline
Sales + Customer Support
Mulberry
04.2024 - 10.2024
Customer Support
Truss Properties
04.2021 - 06.2022
Technical Support
Revolve Tech
03.2021 - 04.2023
Customer Support Agent
Lido Travel
02.2020 - 07.2021
High School Diploma -
Sarasota High School
High School Diploma -
Sarasota High School
- IT Support, 01/01/25, Google
- Certification, 01/01/25, AWS
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