Results-driven professional with experience in enhancing team dynamics and customer satisfaction. Skilled in verbal and written communication, fostering collaboration among team members to achieve sales goals and deliver outstanding service quality.
Overview
8
8
years of professional experience
Work History
Sales Associate
Fastenal
10.2025 - Current
Engaged with customers to identify product needs and provided thorough information to enhance purchasing decisions.
Managed point-of-sale systems to ensure accurate and timely processing of sales transactions.
Engaged with team members to strategize and implement initiatives aimed at improving service quality and reaching sales goals.
Managed timely responses to customer inquiries to enhance overall satisfaction and service quality.
Participated in training sessions to enhance product knowledge and sales techniques.
Onsite Service Representative
Grainger
09.2022 - 10.2025
Strengthened client relationships by delivering exceptional communication and promptly addressing concerns.
Managed inventory levels, ensuring accurate stock counts and timely replenishment of supplies.
Developed and implemented training programs for new staff, focusing on operational procedures and best practices to optimize service delivery.
Demonstrated outstanding time management skills when balancing multiple competing priorities at once.
Customer Service Manager
Wayfair
08.2018 - 01.2022
Developed training programs to elevate staff performance and customer engagement strategies.
Analyzed customer feedback to identify trends and drive improvements in service delivery.
Fostered a culture of continuous improvement through regular performance reviews and coaching sessions.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.