Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Haley Behrends

Oro Valley, AZ,AZ

Summary

Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial and federal regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.

Overview

14
14
years of professional experience

Work History

Associate Banker

JPMorgan Chase
01.2019 - Current
  • Facilitated client account openings and transactions, ensuring compliance with regulatory requirements.
  • Assisted clients in navigating digital banking tools, enhancing user experience and satisfaction.
  • Collaborated with team members to streamline branch operations and improve service delivery efficiency.
  • Mentored newly onboarded bankers on best practices for customer service and financial product knowledge.
  • Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
  • Managed client inquiries and resolved issues promptly, maintaining high levels of service quality and professionalism.
  • Balanced teller drawers and ATM cash.
  • Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.

Assistant Manager

Maurices
06.2015 - 08.2017
  • Managed inventory control system
  • Trained and mentored staff, fostering a collaborative team environment and enhancing service quality.
  • Implemented visual merchandising strategies to elevate brand presentation and drive sales engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Sales Associate

Gap Inc
01.2012 - 02.2013
  • Delivered exceptional customer service, fostering positive relationships and repeat business.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Collaborated with team to achieve sales targets through effective product promotion strategies.
  • Maintained sales floor organization, enhancing product visibility and accessibility.
  • Implemented visual displays in accordance with brand guidelines, boosting in-store appeal and traffic.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

GED -

Arizona Department Of Education
Tucson

Skills

  • Professional demeanor
  • Developing customer relationships
  • Customer Service-oriented
  • Cross-selling and partner referrals
  • Audit procedures
  • Self-motivated nature
  • Resourcefulness
  • Risk management policies

Accomplishments

    Was nominated as culture champion, where I attended monthly calls to collaborate with market on how to cultivate a healthy and supportive work environment. Conducted morning meetings to relay information from market calls to my peers.

Timeline

Associate Banker

JPMorgan Chase
01.2019 - Current

Assistant Manager

Maurices
06.2015 - 08.2017

Sales Associate

Gap Inc
01.2012 - 02.2013

GED -

Arizona Department Of Education

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Haley Behrends