Kimberly De La Rosa
The Bronx,NY
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
JPMorgan Chase, JPMorgan Chase & Co
New York, NY
05.2023 - 12.2024
- Assisted other wait staff members in times of heavy customer traffic.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
- Participated in team meetings to discuss new menu items or changes in policy.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Banquet Waiter
At Your Service Staffing
New York, NY
05.2022 - 08.2024
- Set up banquet tables according to event specifications.
- Greeted and welcomed guests upon arrival to the banquet hall.
- Responded quickly to customer complaints or special requests in a polite manner.
- Carried trays of glasses and dishes carefully without spilling any contents.
- Assisted in setting up tables, chairs, place settings, and decorations for events.
- Provided food and beverage service to guests during events.
Floor Manager
Plato & Rumba Restaurant.
New York, NY
02.2017 - 05.2022
- Developed strategies for increasing sales productivity and profitability within the department.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Provided training and guidance to new employees regarding store policies and procedures.
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Maintained a safe, clean and organized floor environment.
Education
High School Diploma -
John F Kennedy High School
The Bronx, NY01-2013
Skills
- Point of sale systems
- Department management
- Employee schedule management
- Patron satisfaction
- Employee relations
- Employee scheduling
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Qualifying certificate in food protection
Timeline
Waitress
JPMorgan Chase, JPMorgan Chase & Co
05.2023 - 12.2024
Banquet Waiter
At Your Service Staffing
05.2022 - 08.2024
Floor Manager
Plato & Rumba Restaurant.
02.2017 - 05.2022
- Qualifying certificate in food protection
High School Diploma -
John F Kennedy High School
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