Victoria Patrick
Norfolk,VA
Summary
Responsible career server, my experience ranges from cocktailing to fine dining. I believe customer service begins within the employees and treat everyone with respect. Fast paced dining experiences are my strong suit. I am an organized person with a go getter attitude.
Overview
11
11
years of professional experience
Work History
Waitress
Craft Burger Bar
Virginia Beach, VA
06.2020 - 06.2024
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Bussed tables as needed during peak hours.
- Organized take-out orders efficiently according to customer requests.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted other wait staff members in times of heavy customer traffic.
- Prepared checks accurately and processed payments promptly.
- Communicated daily specials to customers.
- Checked back with customers throughout meal service to ensure satisfaction.
Waitress
Cheesecake Factory Inc
Virginia Beach, Virginia
07.2019 - 08.2020
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Provided accurate change for cash transactions using a cash register system.
- Replenished beverages when necessary.
- Presented food and beverages to guests at tables.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Cocktail Server
Venue112
Virginia Beach , Virginia
09.2013 - 04.2017
- Stocked ice, napkins, straws, condiments, on the bar top.
- Cleared tables quickly after guests departed.
- Greeted guests and provided menus.
- Assisted in stocking bar area with beer, wine, spirits, paper products, st
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Answered questions regarding drinks specials and menus items.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Communicated with customers to take drink orders accurately.
- Received payment by cash or credit card and return change when necessary.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
High School Diploma -
Green Run High School
Virginia Beach, VA06-2012
Skills
- Customer Service
- Liquor, wine, and food service
- Upselling techniques
- Dining customer service
- Menu knowledge
- Price memorization
- Point of sale systems
- High-volume dining
- Complaint resolution
- Special Event Coordination
- Point of Sale (POS) system operations
- Team Collaboration
Timeline
Waitress
Craft Burger Bar
06.2020 - 06.2024
Waitress
Cheesecake Factory Inc
07.2019 - 08.2020
Cocktail Server
Venue112
09.2013 - 04.2017
High School Diploma -
Green Run High School
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