Haley Biden
Summary
Top of Form Bottom of Form Objective Experienced and accomplished customer service representative eager to share skills and make personal connections with customers. Flourishing under stress and taking on projects to improve production. Knowledgeable and dedicated customer service professional with extensive experience in logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Representative
Navy Lodge
05.2021 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Customer Service Representative
Expeditors International of Washington
03.2019 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Advised customers on transportation options, types of carriers or shipping routes.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
Import Agent
COMMODITY FORWARDERS
06.2018 - 03.2019
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Used Microsoft Word and other software tools to create documents and other communications.
OS&D Clerk
ABF
10.2017 - 10.2018
- Improved operations through consistent hard work and dedication.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Disposed of damaged or out-of-code products under approval of operations team.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Data Entry Clerk
Carlile Transportation
08.2014 - 08.2015
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Verified accuracy of data before transcribing.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Scrubbed data for errors and made corrections to maintain clean records.
Education
Bachelor’s degree - Sociology and Psychology
Central Washington University
01.2015 - 01.2020
M.S - Clinical Mental Health Counselor, childhood disorders and adolescents
Grand Canyon University
01.2020 - 01.2024
Skills
Teamwork-
Time Management
Conflict resolution
Adaptability
Data entryReport preparation
Shipping procedures understanding
Money handling abilities
Creative problem solving
Multi-line phone talent
Professional telephone demeanor
Timeline
Customer Service Representative
Navy Lodge
05.2021 - Current
M.S - Clinical Mental Health Counselor, childhood disorders and adolescents
Grand Canyon University
01.2020 - 01.2024
Customer Service Representative
Expeditors International of Washington
03.2019 - 12.2019
Import Agent
COMMODITY FORWARDERS
06.2018 - 03.2019
OS&D Clerk
ABF
10.2017 - 10.2018
Bachelor’s degree - Sociology and Psychology
Central Washington University
01.2015 - 01.2020
Data Entry Clerk
Carlile Transportation
08.2014 - 08.2015