Haley Bitner
Ypsilanti,MI
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Working in the nursing home I was handling a lot of the food and making sure that the patient was getting the right meals. I would have to get 80 plus trays done in less than an hour. Also I would have to run food to patients room and make sure that the patients that needed it were getting the right amount of liquids that they need.
Overview
3
3
years of professional experience
Work History
Patient Care Tech Associate, Emergency Department
C.S Motts Children's Hospital
11.2022 - Current
- Communicating with the nurses to see if the patient is ready for an X-ray
- Assisting the Techs if they need help getting an X-ray on the patient
- Transport patients to the room they need to be in
- Upload outside images so they are in the patient chart
- had to stay calm in high-stress situations
- communicating with families so they understand what is going on
Receptionist
Trinity Health IHA Medical Group, Primary Care
09.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Server
Oak Cafe
04.2021 - 08.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Handled high pressure situations
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Was apply to step in when coworkers needed help
Kitchen Aide
Aeries Health Center
04.2020 - 08.2021
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Maintained order and cleanliness of work areas to conform with health codes.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Answered phone calls and had to run food to different rooms
- Had to understand what each diet was
- Was working with patients
- Followed recipes and customer requests to prepare meals.
Education
No Degree - Radiology
Washtenaw Community College
Ann Arbor, MI2026
High School Diploma -
Roosevelt High School
Wyandotte, MI05.2020
Skills
- Quick problem solver
- Calm and level-headed under duress
- Medical terminology knowledge
- Preparing meals
- Monitoring fluids
- Flexible schedule
Timeline
Patient Care Tech Associate, Emergency Department
C.S Motts Children's Hospital
11.2022 - Current
Receptionist
Trinity Health IHA Medical Group, Primary Care
09.2022 - 12.2022
Server
Oak Cafe
04.2021 - 08.2022
Kitchen Aide
Aeries Health Center
04.2020 - 08.2021
No Degree - Radiology
Washtenaw Community College
High School Diploma -
Roosevelt High School
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