Haley Black
Limington,ME
Summary
Hello, I am Haley Black, and I am 19 years old. I have been working since I was 15 years old. I just graduated from High School and will be continuing my education at the University of Rhode Island, and I am currently a sophomore, majoring in Kinesiology. Over the course of my high school career, I was CPR certified and Heimlich certified as well. I am currently employed at TJMAXX and have been here for over and year, and I am a customer engagement coordinator. My goal in life is to become a physical therapist and obtain my doctorate. Offering dedication and willingness to learn in a fast-paced environment. Brings the ability to quickly grasp ice rink operations and safety procedures while developing skills in maintenance and customer interaction. Ready to use and develop communication and problem-solving skills in the ice rink attendant role.
Overview
3
3
years of professional experience
Work History
Ice Rink Attendant
Saint Anselm College
11.2024 - 04.2025
- Monitored ice surface conditions to ensure safety and optimal skating experience.
- Assisted patrons with skate rentals, providing excellent customer service.
- Maintained cleanliness and organization of rink facilities and equipment.
- Reported maintenance needs to ensure timely repairs and a safe environment.
- helped prepare the ice and set up for games
- assisted in cleaning the stands and locker rooms after games and events
Customer engagement coordinator
TJMAXX
01.2023 - 01.2024
- Customer engagement coordinator
- Working with the public and helping to train new associates and help my team with encouragement, motivation, empathy and GRT.
- Managing break schedules and supporting associates with difficult tasks and encounters along with satisfying the needs of customers
- Teaching coworkers about being able to be successful about selling the T.J credit card and helping them understand the benefits
- Meeting and engaging on conference calls through the district on many different matters.
- Helping in difficult situations to help a customer to try and help and understand so a manager isn’t needed in many times.
- Aknowloging my coworkers and making sure they are being recognized for their hard-work
- Collaborating with other CEC’s on issues and working together
Referee
Maine Soccer Referee Association
01.2022 - 01.2022
- Refilling teams aging from U12 - U18
- Managed games alongside assistant referees and kept control of the game, score and play.
- Met with coaches about certain circumstances and collaborated on agreements and understandings
Crew Member
Dunkin
01.2022 - 01.2022
- Working with the public and taking peoples orders and making orders
- Engaging with workers and customers to satisfy the needs of all and help train
- Keeping up to date of equipment, supplies and stock of goods
Education
High School -
Bonny Eagle High School
01.2022
High School - undefined
Biddeford High School
01.2024
Skills
- CPR/ Heimlich Maneuver Certified
- COLLABORATING/ COMMUNICATING
- LEADERSHIP SKILLS/ PROBLEM SOLVING
- LEADERSHIP SKILLS
- CREAVITITY
- ADVERSITMENT
- Facility upkeep
- Safety protocol adherence
- Skating proficiency
- Positive attitude
- Strong work ethic
- Teamwork
- Ice maintenance expertise
- Problem-solving
- Customer service
- Teamwork and collaboration
- Time management
- Multitasking
- Problem-solving abilities
Accomplishments
- Employee of the quarter
- National Technical Honors Society
- Customer engagement coordinator
- High School Soccer Captian
- Top 35% of my class
Timeline
Ice Rink Attendant
Saint Anselm College
11.2024 - 04.2025
Customer engagement coordinator
TJMAXX
01.2023 - 01.2024
Referee
Maine Soccer Referee Association
01.2022 - 01.2022
Crew Member
Dunkin
01.2022 - 01.2022
High School - undefined
Biddeford High School
High School -
Bonny Eagle High School
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