Haley Bowman
Batavia,OH
Summary
Dynamic customer service professional with a proven track record at U-Haul Moving And Storage, excelling in problem resolution and relationship building. Skilled in data entry and CRM, I enhance customer experiences through active listening and critical thinking, consistently achieving high satisfaction rates and fostering loyalty.
Overview
2027
2027
years of professional experience
Work History
Safety Companion
Mercy General Hospital
Batavia, OH
08.2023 - Current
- Provided continuous observation for patients at risk of falls, self-harm, or altered mental status to maintain a safe environment.
- Assisted patients with basic comfort needs including mobility, feeding, hygiene, and repositioning under nursing supervision.
- Monitored patient behavior and condition, promptly reporting any physical or behavioral changes to nursing staff.
- Helped maintain patient safety by preventing removal of medical equipment, monitoring for skin breakdown, and keeping the room environment safe and clean.
- Documented patient observations and activities in the electronic medical record system (Epic) while following hospital protocols.
Membership Sales Representative
Crunch Fitness
Cincinnati, OH
05.2025 - Current
- Delivered exceptional customer service by greeting members, answering questions, and resolving account or billing concerns professionally and efficiently.
- Generated membership sales by explaining membership options, conducting facility tours, and promoting gym services and specials.
- Maintained accurate member records and processed new memberships, cancellations, and account updates using membership management software.
- Managed front desk operations by answering calls, assisting walk-in guests, and scheduling appointments.
- Built strong relationships with members to promote retention and create a welcoming, positive gym environment.
- Supported gym promotions, community events, and outreach initiatives to drive membership growth.
Team Member
Dunkin' Donuts
Cincinnati, OH
01.2023 - 08.2023
- Provided friendly customer service by taking orders, preparing beverages and food, and ensuring accurate and timely service.
- Operated cash register and processed cash, card, and mobile payments while maintaining accurate transactions.
- Prepared coffee, espresso drinks, and food items according to company standards and food safety guidelines.
- Maintained a clean and organized work environment by stocking supplies, cleaning equipment, and following sanitation procedures.
- Worked collaboratively with team members in a fast-paced environment to ensure efficient operations and positive customer experiences.
Team Member
Target
Cincinnati, OH
08.2022 - 05.2023
- Assisted customers with product inquiries and ensured positive shopping experiences.
- Maintained cleanliness and organization of sales floor to enhance store presentation.
- Operated checkout systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Customer Service Representative
Uhaul Moving And Storage
- Assisted customers by identifying moving and storage needs and recommending appropriate products and services.
- Processed equipment rentals, returns, and invoices using smartphone-based U-Scan technology.
- Cleaned, inspected, and maintained trucks and trailers to ensure safety and operational readiness.
- Managed lot operations including moving, hooking, and unhooking trucks and trailers.
- Performed specialized duties such as installing trailer hitches, filling propane tanks, and operating forklifts while following safety procedures.
Education
High School Diploma - Pre-Business Administration
West Clermont High School
Batavia, OHSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Client relations
- Professional telephone demeanor
- Product knowledge
- Customer relationship management (CRM)
- De-escalation techniques
Timeline
Membership Sales Representative
Crunch Fitness
05.2025 - Current
Safety Companion
Mercy General Hospital
08.2023 - Current
Team Member
Dunkin' Donuts
01.2023 - 08.2023
Team Member
Target
08.2022 - 05.2023
Customer Service Representative
Uhaul Moving And Storage
High School Diploma - Pre-Business Administration
West Clermont High School