HALEY BROWN
KINGSPORT
Summary
Customer Service Representative with a strong track record in streamlining inquiries and enhancing satisfaction rates through innovative process improvements. Possesses over 10 years of experience in problem-solving, empathy, and relationship building, fostering a supportive and efficient work environment. Adept at leveraging communication skills and attention to detail to maintain meticulous records and uphold organizational reputation.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Regions Bank
Kingsport
05.2025 - Current
- Built strong relationships with clients to understand financial needs.
- Provided personalized banking solutions for customer accounts and services.
- Resolved client issues efficiently through effective communication strategies.
- Monitored account activity to prevent fraud and ensure compliance.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
Customer Service Representative
Citi Bank
Johnson City
04.2023 - 04.2025
- Streamline customer inquiries, resolve complex issues, and enhance satisfaction rates.
- Implement process improvements for faster response times.
- Foster positive relationships with clients and team members.
- Contribute to a supportive work environment, sharing knowledge to elevate service quality.
- Maintain meticulous records of customer interactions.
- Ensure accuracy in all communications and transactions to uphold bank's reputation.
Patient Advocate Billing Specialist
ITx Companies
Kingsport
05.2021 - 04.2023
- Advocated for patients, navigating complex healthcare systems.
- Resolved issues, ensuring timely access to care.
- Improved patient satisfaction scores through empathetic communication.
- Guided patients through intricate billing processes, providing clarity and support.
- Mediated between patients and insurers, securing fair resolutions and timely treatments.
Recruiting Director
Globe Life Liberty National Division (The Ketron Agency)
Kingsport
08.2022 - 01.2023
- Led recruitment strategies, streamlined hiring processes, and cultivated talent pipelines, resulting in reduced time-to-hire and improved candidate quality.
- Implemented creative sourcing techniques and leveraged technology to attract top-tier candidates, enhancing the agency's competitive edge in talent acquisition.
- Fostered strong relationships with hiring managers and cross-functional teams to align recruitment efforts with organizational goals and culture fit.
Roadside Assistance Specialist
Agero
Bristol
11.2021 - 05.2022
- Managed roadside assistance calls, analyzing vehicle issues to provide efficient solutions.
- Improved customer satisfaction through data-driven decision-making.
- Offered empathetic support to stranded motorists, ensuring their safety and comfort.
- Developed strong problem-solving skills to address diverse roadside emergencies.
- Consistently met and exceeded call handling targets, reducing average response time.
- Implemented strategies to optimize resource allocation for quicker assistance.
Assistant Manager
Dunkin'
Kingsport
07.2017 - 11.2021
- Led team of 15, optimized operations, boosted customer satisfaction scores.
- Implemented cost-saving measures, reducing waste by a substantial margin.
- Revamped training program, enhancing staff efficiency.
- Introduced digital ordering system, significantly improving order accuracy and speed.
- Fostered positive team environment, improving staff retention.
- Partnered with local businesses for cross-promotions, expanding customer base.
- Ensured strict adherence to food safety standards, maintaining perfect health inspection scores.
- Managed inventory with precision, minimizing losses.
Tanning Consultant
Tan 2000
Kingsport
04.2016 - 07.2017
- Guided clients through tanning options, ensuring safety and satisfaction.
- Boosted customer retention through personalized care and product recommendations.
- Optimized tanning schedules, reducing wait times and increasing daily client capacity.
- Implemented upselling strategies, driving significant revenue growth.
- Maintained meticulous hygiene standards for tanning beds and equipment.
- Tracked inventory levels, ensuring uninterrupted service and minimizing waste.
Sales Associate
Surf and Dirt
Kingsport
04.2014 - 05.2016
- Drove sales growth through personalized customer service, product expertise, and effective upselling techniques.
- Consistently exceeded targets and contributed to team success.
- Optimized sales processes, resulting in increased customer satisfaction and loyalty.
- Implemented innovative strategies to boost store performance and revenue.
- Fostered strong relationships with team members and customers, enhancing the overall shopping experience.
- Actively participated in cross-functional projects.
Education
HIGH SCHOOL DIPLOMA -
Dobyns-Bennett High Scool
Kingsport, TNSkills
- Problem Solving
- Empathy
- Customer Engagement
- Communication Skills
- Attention to Detail
- Relationship Building
- Process Improvement
- Adaptability
- Organizational Skills
Timeline
Relationship Banker
Regions Bank
05.2025 - Current
Customer Service Representative
Citi Bank
04.2023 - 04.2025
Recruiting Director
Globe Life Liberty National Division (The Ketron Agency)
08.2022 - 01.2023
Roadside Assistance Specialist
Agero
11.2021 - 05.2022
Patient Advocate Billing Specialist
ITx Companies
05.2021 - 04.2023
Assistant Manager
Dunkin'
07.2017 - 11.2021
Tanning Consultant
Tan 2000
04.2016 - 07.2017
Sales Associate
Surf and Dirt
04.2014 - 05.2016
HIGH SCHOOL DIPLOMA -
Dobyns-Bennett High Scool