Dynamic professional with extensive experience in hospitality and retail management, notably at Scooters Coffee Boaz. Proven track record in enhancing customer satisfaction and optimizing operations through effective teamwork and problem-solving. Skilled in inventory management and fostering a collaborative environment, ensuring a clean and organized space for customers.
Work History
Manager
1 Month
Second Chance Hidden Gems | 08.2026 - 09.2026
I load the truck and unload it, start the cash drawer and check it out. I answer the phone as well as check people out. I organize the store and do paperwork at the end of the day
Hostess/Server
Tre Ragazzis Italian Restaurant
I load the truck and unload it, start the cash drawer and check it out. I answer the phone as well as check people out. I organize the store and do paperwork at the end of the day
Assistant Manager
3 Years 3 Months
Scooters Coffee Boaz | 03.2023 - 06.2026
Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
Trained new team members on company policies, procedures, and best practices.
Coordinated inventory management to maintain optimal stock levels and reduce waste.
Implemented effective scheduling to enhance staff productivity during peak hours.
Monitored cash handling procedures to ensure accuracy and compliance with company standards.
Developed strategies for improving customer service experiences and addressing feedback promptly.
Collaborated with management on promotional campaigns to drive sales growth and brand awareness.
Analyzed sales data to identify trends and recommend operational improvements for efficiency.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.