OBJECTIVE
Overview
Work History
Education
Skills
Timeline

Haley Campa

GM Financial
Fort Worth,TX
8
years of professional experience

Customer service professional with strong communication, problem-solving, and customer service skills. Dedicated to resolving issues, enhancing customer satisfaction, and contributing to team success while consistently delivering reliable, high-quality results.

Work History

Customer Advocate

4 Years 11 Months
GM Financial | 09.2021 - Current
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to enhance customer experience and streamline processes.
  • Developed training materials for new hires to ensure consistency in customer service delivery.
  • Analyzed customer feedback data to identify trends and recommend improvements to management.
  • Led initiatives aimed at increasing customer satisfaction scores through process enhancements.

6 Years 1 Month
Top Golf | 12.2018 - 01.2025
  • Foster an environment that is diverse and inclusive for all
  • Conduct training and ongoing development of staff to maximize their potential and growth
  • Motivate and encourage the Team to achieve organizational and departmental goals
  • Develop and implement a timeline to achieve targets and complete projects
  • Communicate with internal/external partners to ensure customer’s needs are met

Substitute Teacher

10 Months
Ess | 10.2023 - 08.2024
  • Prepared daily assignments and curriculums as needed
  • Provided leadership, coaching, developing, and mentorship to students
  • Driving educational levers and creating excitement to students and peers

Education

Highschool Diploma

North Crowley Highschool | 06.2020

Skills

Over 5 years of customer service experience in interviewing
training
developing
and retaining top talent.
Demonstrated ability to implement and champion company initiatives
Experienced in HR practices
DE&I facilitation
coaching and development
Expert in Microsoft Office
Excel
and word
Excels at problem-solving
time and project management

Timeline

Substitute Teacher

Ess
10.2023 - 08.2024Read More

Customer Advocate

GM Financial
09.2021 - CurrentRead More

Top Golf
12.2018 - 01.2025Read More

North Crowley Highschool

Highschool Diploma
Read More
Haley Campa