Haley Cassells
Lisle,Illinois
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess/Server
Angelis Italian Restaurant
11.2021 - Current
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Accommodated special seating requests for guests to enhance satisfaction.
Floor Manager
Johansen Farms
05.2018 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Managed store inventory and stock levels to maintain availability of products.
Education
Business Administration And Management
University of Wisconsin
Whitewater, WIBusiness Administration And Management
College of DuPage
Glen Ellyn, ILSkills
- Complex Problem-Solving
- Payment Processing
- Front of House Management
- Active Learning
- Customer service expertise
- Reliable and Trustworthy
- Detail Oriented
- Team Player
Timeline
Restaurant Hostess/Server
Angelis Italian Restaurant
11.2021 - Current
Floor Manager
Johansen Farms
05.2018 - Current
Business Administration And Management
University of Wisconsin
Business Administration And Management
College of DuPage
Similar Profiles
Michael ForneroMichael Fornero
Manager at Angelis restaurantManager at Angelis restaurant
Alex De AngelisAlex De Angelis
Lawn Mower at Alex De AngelisLawn Mower at Alex De Angelis
LIPIN MANIYARA VEETTILLIPIN MANIYARA VEETTIL
Sous Chef(35-40 Hrs/Weekly) at Pacini Restaurant(Italian Restaurant)Sous Chef(35-40 Hrs/Weekly) at Pacini Restaurant(Italian Restaurant)
Philip KerrPhilip Kerr
President at St. Francis High School College PreparatoryPresident at St. Francis High School College Preparatory
Cristian RodriguezCristian Rodriguez
Sales Order Analyst at DysonSales Order Analyst at Dyson