Haley Cassells
Lisle,Illinois
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess/Server
Angelis Italian Restaurant
11.2021 - Current
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Accommodated special seating requests for guests to enhance satisfaction.
Floor Manager
Johansen Farms
05.2018 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Managed store inventory and stock levels to maintain availability of products.
Education
Business Administration And Management
University of Wisconsin
Whitewater, WIBusiness Administration And Management
College of DuPage
Glen Ellyn, ILSkills
- Complex Problem-Solving
- Payment Processing
- Front of House Management
- Active Learning
- Customer service expertise
- Reliable and Trustworthy
- Detail Oriented
- Team Player
Timeline
Restaurant Hostess/Server
Angelis Italian Restaurant
11.2021 - Current
Floor Manager
Johansen Farms
05.2018 - Current
Business Administration And Management
University of Wisconsin
Business Administration And Management
College of DuPage