Haley Charboneau
Service And Support Associate
Lima,OH
Summary
Dedicated Service and Support Associate who currently works at the Allen County Board of Developmental Disabilities. Committed to continuous growth and seeking new opportunities to advance expertise in the field. Experienced and dedicated team member with outgoing, positive demeanor and proven skills in time management. Aspiring to make a significant impact on the lives of those with developmental disabilities, enthusiastic about embracing new challenges and continuously advancing skill sets.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Service and Support Associate
Allen County Board Of Developmental Disabilities
09.2023 - Current
- Enhancing individual care by developing person centered support plans for clients with developmental disabilities.
- Provide service coordination and linkage to identify appropriate services are being directed and focused to achieving the desired outcomes.
- Monitoring services to verify the consistent implementation of services are delivered according to the individual service plan.
Direct Support Professional
Wood Lane Residential Services Inc
8 2020 - 09.2023
- Provided direct support to individuals served and assisted with implementing desired support plans.
- Monitored clients and ensured services were being provided to see to it that needs were being met.
- Developed rapport to create safe and trusting environment and promoted community integration.
Home Management Specialist
Wood Lane Residential Services Inc
03.2022 - 10.2022
- Promoted independence, advocates for the rights and desires of individuals served.
- Ensured services were implemented according to the individual support plans, coordination of services which include medical services and developmental programs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Provided leadership, direct supervision and training to team members, ensuring their proficiency in delivering exceptional support.
Public Safety Aide
Ocean
05.2021 - 08.2021
- Provided public safety by maintaining order, protecting people and property and promoting good community relations
- Patrolled the boardwalk to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Cashier
Kroger
06.2019 - 09.2020
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Kohls - Cashier/Customer Service Representative
Kohls Department Store
01.2019 - 05.2019
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
Active Duty Soldier
United States Army
09.2016 - 12.2018
- Served in field artillery units as a Multiple Launching Rocket System operator.
- Entrusted with high security clearance.
- Served incoherence with military practices and exhibited dedication and perseverance.
- Operated and maintained armored vehicles.
- Maintained required level of proficiency in use of firearms.
- Upheld Army dress and appearance regulations for professional appearance.
Education
Bachelor Of Science - Criminal Justice
Bowling Green State University
Bowling Green, OH 08.2015 - 05.2021
High School Diploma -
Saint Marys Memorial High School
Saint Marys, OH 08.2011 - 05.2015
Skills
Leadership
Adaptability
Effective Communication
Team Orientated
Problem Solving
References
Name: Brittany Legge
Title: SSA Lead
Email: blegge@acbdd.org
Telephone: 567-242-1757
Name: Melissa Weaver
Title: SSA Manager
Email: mweaver@acbdd.org
Telephone: 419-957-8862
Name: Jessica Miller- Blakely
Title: WLRS CEO
Email: jmiller-blakely@wlrs.org
Telephone: 419-575-9125
Timeline
Service and Support Associate
Allen County Board Of Developmental Disabilities
09.2023 - Current
Home Management Specialist
Wood Lane Residential Services Inc
03.2022 - 10.2022
Public Safety Aide
Ocean
05.2021 - 08.2021
Cashier
Kroger
06.2019 - 09.2020
Kohls - Cashier/Customer Service Representative
Kohls Department Store
01.2019 - 05.2019
Active Duty Soldier
United States Army
09.2016 - 12.2018
Bachelor Of Science - Criminal Justice
Bowling Green State University
08.2015 - 05.2021
High School Diploma -
Saint Marys Memorial High School
08.2011 - 05.2015
Direct Support Professional
Wood Lane Residential Services Inc
8 2020 - 09.2023
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