Haley Crain-Goossen
Summary
Reliable professional with strong multitasking and problem solving skills in customer service and cleaning. Committed to delivering quality driven results while maintaining organized workflows to ensure customer satisfaction.
Overview
8
8
years of professional experience
Work History
Commercial Cleaner
Enviro Cleaning Services
Grand Rapids
01.2023 - 05.2025
- Performed office building cleaning independently, ensuring high quality results through self-sufficiency.
- Fulfilled assigned duties reliably and punctually with minimal supervision, contributing to consistent operations.
- Delivered high-quality cleaning outcomes by organizing workflows and employing effective cleaning techniques.
- Safe Work Practices — Followed safety guidelines and used cleaning chemicals responsibly to ensure a safe work environment.
Customer Service Cashier
Checkers and Rally's
Wyoming
06.2020 - 01.2023
- Drive Thru Order Handling — Processed customer orders in a fast-paced drive thru with speed and accuracy, ensuring a friendly and professional experience.
- Cash & Payment Processing — Managed cash, card, and mobile payments efficiently during peak shifts, contributing to seamless transaction flow.
- Food Preparation Support — Assisted with preparing and assembling menu items to ensure fast, consistent service.
- Team Collaboration — Coordinated with team members to ensure smooth operations and consistently meet service time goals.
Call Center Representative
Fifth Third Bank
Kentwood
03.2017 - 06.2019
- Customer Support Communication — Handled high volume inbound calls, delivering clear and friendly assistance to enhance customer experience.
- Product & Service Knowledge — Maintained strong understanding of company products and services to deliver accurate information.
- Performance Metrics — Consistently met or exceeded call‑time, quality, and customer‑satisfaction targets
- Multitasking Efficiency — Managed multiple systems and tools simultaneously to provide fast and accurate service, improving response times.
- Data Entry Accuracy — Entered customer information and call details accurately into systems during live calls, ensuring reliable data for future interactions.
Education
High School Diploma -
Success Virtual
Grand Rapids, MI05-2015
Skills
- Cash handling
- Quality assurance
- Multitasking
- Time management
- Problem solving
- Adaptable
Timeline
Commercial Cleaner
Enviro Cleaning Services
01.2023 - 05.2025
Customer Service Cashier
Checkers and Rally's
06.2020 - 01.2023
Call Center Representative
Fifth Third Bank
03.2017 - 06.2019
High School Diploma -
Success Virtual