Haley Crupper
Nicholasville,KY
Summary
Experienced with coordinating administrative tasks, maintaining an organized office environment and effective communication. A proven track record of multitasking to meet diverse administrative needs and support team operations.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Advanced Dermatology, PSC
Lexington, KY
01.2018 - 02.2025
- Managed daily office operations - multi-line phone calls, routing and messages.
- Identified and recommended processes to improve accuracy, efficiency and quality service.
- Tracked patient medical records to maintain office efficiency.
- Initial patient interaction ensuring staff was aware of patient appointment.
- Collaborated with insurance carriers to discuss patient coverage.
- Coordinated with outside practices for patient referrals.
- Accurately entered patient and insurance information utilizing ModMed for medical records.
- Managed 50+ patient cases per day.
- Maintained patient portal ensuring office efficiency.
- Assisted with patient care providing light treatments.
Intern
The Nest Center for Women, Children & Families
Lexington, KY
01.2017 - 05.2017
- Assisted clients in focusing on developing skills to nurture and guide their children.
- Conducted client interviews, observation, tests, and correspondence.
- Assisted clients in development of skills and strategies addressing familial conflict.
- Counseled clients resolving individual needs.
- Consulted client records referring to internal professionals.
- Abided by the laws of confidentiality.
- Maintained professional code of conduct.
Server
The Pub Lexington
Lexington, KY
10.2011 - 01.2017
- Trained incoming staff.
- Maintained professional business operations and service.
- Expedited service to customers.
- Upheld company policies and standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Education
Bachelor of Science - Family Science
University of Kentucky
Lexington KYSkills
- Courteous, professional demeanor
- Client relations professional
- Maintains confidentiality
- Data analysis
- Proficient computer skills
- Experience with diverse populations
- Multi-line phone proficiency
- Multitasking /time management
- Organizational skills
- Adaptability
Timeline
Administrative Assistant
Advanced Dermatology, PSC
01.2018 - 02.2025
Intern
The Nest Center for Women, Children & Families
01.2017 - 05.2017
Server
The Pub Lexington
10.2011 - 01.2017
Bachelor of Science - Family Science
University of Kentucky