Haley Curtis
McLean,VA
Summary
Dedicated and knowledgeable client service professional with experience in both customer service and educational positions. Utilizes skills refined through years of work to procure proficient results in client satisfaction. Haley's creative, passionate, and optimistic approach in working with clients allows her to flourish in a variety of professional environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative / Receptionist
Tysons Corner Collision Center
02.2022 - 04.2023
- Book appointments and explain shop's repair process to customers
- Handle customer inquiries, payments and service requests.
- Provide vehicle updates to customers and insurance companies
- Receive and process payments using Ignite, Rome, and CenPos
- Put together files with customer and vehicle information to be used by the shop
- Call customers to follow up on completed vehicles and ensure satisfaction
- Participate in team service by collaborating with colleagues to expedite productivity
Server
The Buffalo Wing Factory
12.2020 - 03.2022
- Memorized extensive list of menu items and drinks with attention to menu additions, changes, and specials
- Provides excellent service to all guests who come in
- Provides menu knowledge to guests as well as personal recommendations
- Satisfies guests with fast, friendly and knowledgeable support
- Cross trained with bar to provide support on busy nights
Academic Tutor
CMT Education
02.2021 - 01.2022
- Helped students develop strong study habits to improve grades
- Created individualized tutoring lesson plans for students using material from blackboard, textbooks, and additional resources as necessary to clarify concepts
- Coordinated lesson plans, course materials, and discussion questions to prepare for session
- Diversified teaching methods to meet student learning styles
Classroom Monitor
Churchill Road Elementary School
02.2021 - 06.2021
- Built strong relationships with students, staff and parents.
- Maximized instructional time by supporting students
- Engaged students with diverse teaching strategies, hands-on activities and technology-based approaches
Service Bartender / Food Runner
Coastal Flats
05.2019 - 07.2019
- Prepared cocktails for customers using exact recipes combined with personal style
- Participated in all work necessary for drink preparation and kept service bar in back clean and orderly at all times
- Engaged in team service with servers, bartenders, hosts, and managers to ensure prompt delivery of meals and guest satisfaction
- Cross-trained with serving position to provide skilled support when short-staffed.
- Assisted with boxing and organizing take-out orders and delivering them to guests
Server / Hostess
Brio Tuscan Grille
07.2018 - 03.2019
- Provided excellent service to all guests
- Engaged in team service
- Participated diligently in sidework duties
- Trained new servers in serving policies, guest service standards, and best practices.
- Ran table rotations and seated guests at host stand
- Worked closely with restaurant team to ensure guest satisfaction throughout entire dining experience
- Updated status of guest meals on iPad
- Took and assembled carry out orders
- Provided guests with knowledge of menu items as necessary
Academic Tutor
MLS Educational Consultants
09.2016 - 09.2018
- Worked in both individual and group tutoring environments
- Primary focus on high school organizational management
- Constructed daily "to-do" plans with students before each session to overview the day's priorities and increase student confidence
- Documented tutoring sessions to maintain accurate and updated files.
Education
Associate of Science - Working Towards AS in Psychology
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Langley High School
McLean VA 2210105.2016
Skills
- Interpersonal Communication
- Problem Solving Ability
- Active Listening
- Critical Thinking
- Reading Comprehension
- Conflict Resolution
Additional Information
Haley can provide references from several families as an outstanding companion to individuals with Autism.
Timeline
Customer Service Representative / Receptionist
Tysons Corner Collision Center
02.2022 - 04.2023
Academic Tutor
CMT Education
02.2021 - 01.2022
Classroom Monitor
Churchill Road Elementary School
02.2021 - 06.2021
Server
The Buffalo Wing Factory
12.2020 - 03.2022
Service Bartender / Food Runner
Coastal Flats
05.2019 - 07.2019
Server / Hostess
Brio Tuscan Grille
07.2018 - 03.2019
Academic Tutor
MLS Educational Consultants
09.2016 - 09.2018
Associate of Science - Working Towards AS in Psychology
Northern Virginia Community College
High School Diploma -
Langley High School
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