Haley Dawson
Dallas,TX
Summary
Dedicated and detail-oriented Human Resources Administrator with 3 years of experience in optimizing HR functions and enhancing fulfillment center operations. Proven track record of effectively managing employee relations, developing training programs, and implementing HR policies that promote a positive workplace culture. Skilled in conflict resolution and communication, with a strong ability to coach and support team members in delivering exceptional customer service. Adept at leveraging data-driven insights to improve performance metrics and foster employee engagement. Committed to aligning HR initiatives with organizational goals to drive overall success and enhance employee satisfaction.
Overview
4
4
years of professional experience
Work History
Human Resources Administrator
Chewy.com
04.2023 - Current
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Answered employee inquiries regarding health benefits and 401k options.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
- Handled terminations or layoffs with sensitivity and professionalism, providing support to affected employees.
- Maintained a confidential environment while discussing sensitive issues with employees.
Customer Service Performance & Learning Specialist
Chewy.com
12.2021 - 04.2023
- Supervised new hires and assessed performances to determine training needs.
- Maximized performance by monitoring daily activities and mentoring new hire team members.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Customer Service Email Agent
Chewy.com
08.2021 - 12.2021
- Communicated with clients regarding account services, statements, balances, and placing orders.
- Provided primary customer support to internal and external customers.
- Adapted to new applications and maintained knowledge of current technologies.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Voice Agent
Chewy.com
02.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adapted to new applications and maintained knowledge of current technologies.
Education
Communication Studies 2012-2016
Tarleton State University
Stephenville, TX High School Diploma -
Waxahachie High School
Waxahachie, TX05-2012
Skills
- Strong verbal and written communication to convey messages clearly and empathetically
- Ability to recognize and respond to the emotions of others, helping to navigate difficult conversations with sensitivity
- Quick thinking and creativity in resolving conflicts and addressing concerns effectively
- Proficiency in negotiating outcomes that satisfy both employee needs and organizational goals
- Understanding the emotions and challenges faced by both customers and team members
- Flexibility in adjusting coaching techniques based on the diverse needs of team members
- Understanding the fundamentals of excellent customer service and best practices
- Utilizing various teaching methods to cater to different learning styles
Personal Information
Title: Human Resources Administrator
Timeline
Human Resources Administrator
Chewy.com
04.2023 - Current
Customer Service Performance & Learning Specialist
Chewy.com
12.2021 - 04.2023
Customer Service Email Agent
Chewy.com
08.2021 - 12.2021
Customer Service Voice Agent
Chewy.com
02.2021 - 08.2021
Communication Studies 2012-2016
Tarleton State University
High School Diploma -
Waxahachie High School
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