Haley England
Grand Island
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Front Service Clerk
Publix
Eustis
08.2023 - 09.2024
- Greeted customers and ensured a welcoming experience.
- Assisted customers with inquiries and resolved issues promptly and effectively.
- Maintained cleanliness and organization of the front service area to enhance efficiency.
- Collaborated with team members to ensure timely service delivery during peak hours.
- Managed inventory levels of front-end supplies, reporting shortages as necessary.
- Adhered to company policies and procedures while providing exceptional customer service.
- Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Performed opening and closing duties as assigned such as counting money, restocking shelves.
- Stocked shelves with merchandise according to store standards.
- Conducted price checks on items when requested by customers.
- Assisted customers with loading purchases into their vehicles.
- Maintained a safe work environment by adhering to company policies and procedures at all times.
Cashier
Publix
Saint Petersburg
06.2020 - 10.2021
- Processed customer orders accurately and efficiently at a fast-pace.
- Handled cash transactions and maintained accurate cash register balances.
- Delivered exceptional customer service by addressing inquiries and resolving complaints.
- Collaborated with team members to ensure smooth operations during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
Deli Clerk
Publix
Saint Petersburg
06.2020 - 10.2021
- Prepared deli meats and cheeses to meet customer specifications.
- Operated slicers and other equipment following safety protocols.
- Assisted customers with product selections and inquiries effectively.
- Maintained cleanliness and organization of the deli display case.
- Managed inventory levels to ensure product availability.
- Collaborated with team members to maintain efficient service flow.
- Implemented food safety standards during food handling processes.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Restaurant Hostess
Cracker Barrel Old Country Store Inc
Leesburg
10.2018 - 03.2020
- Greeted and welcomed guests upon arrival to create a positive first impression.
- Assisted servers by communicating guest needs and special requests promptly.
- Maintained cleanliness and organization of the host stand and entrance area.
- Provided information about menu items and restaurant services to guests.
- Coordinated with kitchen staff to ensure timely table turnover during peak hours.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Cashier
Kentucky Fried Chicken
Leesburg
08.2018 - 10.2018
- Processed customer orders accurately and efficiently at a fast-paced restaurant.
- Handled cash transactions and maintained accurate cash register balances.
- Delivered exceptional customer service by addressing inquiries and resolving complaints.
- Prepared food items according to company standards for quality and presentation.
- Maintained cleanliness and organization in the dining area and workstations.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in training new cashiers on register operations and customer service protocols.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Education
Some College - Funeral Services
Saint Petersburg College
Saint Petersburg, FL 08.2020 - 05.2021
Tavares High School
Tavares, FLSkills
- Customer service
- Inventory management
- Point of sale operation
- Cleaning and sanitation
- Team collaboration
- Time management
- Conflict resolution
- Guest relations
- Sales promotion
- Active listening
- Problem solving
- Communication skills
- Organizational skills
- Sales proficiency
- Effective planning
- Transaction accuracy
- Customer engagement
- Cart retrieval
- Store maintenance
- Data entry efficiency
- Store cleaning
- Stock replenishment
- Pricing accuracy
- Bagging techniques
- Merchandising
- Returns processing
- Complaint handling
- Problem-solving skills
- End-cap building
- Bagging
- Order taking
- Attention to detail
- Cash and credit card transactions
- Safe food handling
- Relationship building
- Multitasking capacity
- Product knowledge
- Guest inquiries
- Computer literacy
- Adaptability and flexibility
- Cleaning and sanitizing
- Business operations
- Data entry
- Accountability
Friends of Strays Animal Shelter Volunteer
- Fed cats and dogs, provided them with water and treats
- Took dogs on walks and play time outside
- Played with cats inside their designated room providing mental stimulation
- Brushed cats and dogs maintaining their fur and comfort
Graceway Church
- Assisted with youth group for kids age 4-12.
- Read the Bible to them and sang worship songs with them.
- Assisted with handing out food and drinks to the kids & clean up afterwards.
- Assisted with handing out supplies to kid for the days activities (I.e. arts and crafts), answering the kid’s questions and helping them out & clean up afterwards.
- Closing up the church after church was over such as making sure all doors are closed and locked, all trash is picked up and the church is clean.
- Watched younger kids (3 and under) in the nursery, made sure they stayed safe and fed them as needed, changed diapers.
Timeline
Front Service Clerk
Publix
08.2023 - 09.2024
Some College - Funeral Services
Saint Petersburg College
08.2020 - 05.2021
Cashier
Publix
06.2020 - 10.2021
Deli Clerk
Publix
06.2020 - 10.2021
Restaurant Hostess
Cracker Barrel Old Country Store Inc
10.2018 - 03.2020
Cashier
Kentucky Fried Chicken
08.2018 - 10.2018
Tavares High School