
Dynamic and dedicated professional with extensive experience at Publix, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective communication and a strong work ethic. Skilled in food safety and preparation, consistently maintaining cleanliness and organization in high-pressure environments.
• Greeted customers and ensured a welcoming experience.
• Assisted customers with inquiries and resolved issues promptly and effectively.
• Maintained cleanliness and organization of the front service area to enhance efficiency.
• Collaborated with team members to ensure timely service delivery during peak hours.
• Managed inventory levels of front-end supplies, reporting shortages as necessary.
• Adhered to company policies and procedures while providing exceptional customer service.
• Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.
• Welcomed large volume of guests and improved overall customer service.
• Provided administrative support to coworkers, taking on additional tasks during
high-volume periods.
• Performed opening and closing duties as assigned such as counting money, restocking shelves.
• Stocked shelves with merchandise according to store standards.
• Conducted price checks on items when requested by customers.
• Assisted customers with loading purchases into their vehicles.
• Maintained a safe work environment by adhering to company policies and procedures at all times.
• Fed cats and dogs, provided them with water and treats
• Took dogs on walks and play time outside
• Played with cats inside their designated room providing mental stimulation
• Brushed cats and dogs maintaining their fur and comfort
• Processed customer orders accurately and efficiently at a fast-pace.
• Handled cash transactions and maintained accurate cash register balances.
• Delivered exceptional customer service by addressing inquiries and resolving complaints.
• Collaborated with team members to ensure smooth operations during peak hours.
• Operated cash register efficiently and accurately, processed payments by cash,
check, credit card, gift card or automatic debit.
• Greeted customers and answered any questions they had about the store's products
and services.
• Performed other duties as assigned by management.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product
advice.
• Maintained cleanliness of checkout area including countertops, registers, windowsills
and floors.
• Issued receipts, refunds, credits or change due to customers.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked closely with front-end staff to assist customers.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Learned roles of other departments to provide coverage and keep store operational.
• Followed company security procedures for handling large sums of money.
• Balanced daily transactions on a computerized point-of-sale system.
• Assisted customers over the phone regarding store operations, product information
and order placement.
• Prepared deli meats and cheeses to meet customer specifications.
• Operated slicers and other equipment following safety protocols.
• Assisted customers with product selections and inquiries effectively.
• Maintained cleanliness and organization of the deli display case.
• Managed inventory levels to ensure product availability.
• Collaborated with team members to maintain efficient service flow.
• Implemented food safety standards during food handling processes.
• Performed opening and closing duties such as restocking supplies and cleaning work
areas at the end of shift.
• Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers'
orders.
• Greeted customers in a friendly and professional manner.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors,
removing trash and maintaining machinery.
• Assisted with youth group for kids age 4-12.
• Read the Bible to them and sang worship songs with them.
• Assisted with handing out food and drinks to the kids & clean up afterwards.
• Assisted with handing out supplies to kid for the days activities (I.e. arts and crafts),
answering the kid's questions and helping them out & clean up afterwards.
• Closing up the church after church was over such as making sure all doors are closed
and locked, all trash is picked up and the church is clean.
• Watched younger kids (3 and under) in the nursery, made sure they stayed safe and fed.
• Greeted and welcomed guests upon arrival to create a positive first impression.
• Assisted servers by communicating guest needs and special requests promptly.
• Maintained cleanliness and organization of the host stand and entrance area.
• Provided information about menu items and restaurant services to guests.
• Coordinated with kitchen staff to ensure timely table turnover during peak hours.
• Handled guest inquiries and complaints with professionalism and courtesy.
• Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
• Greeted customers and escorted them to their tables.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Managed waitlists, and special requests for large parties.
• Maintained cleanliness standards in the dining area including wiping down tables
and chairs between seatings.
• Performed opening and closing duties such as restocking supplies and cleaning work
areas.
• Managed guest expectations by relaying information regarding hours, wait times, and specials.
• Supported serving staff, food runners and bussers to keep dining room presentable
and ready for guests.
• Restocked condiments, silverware, napkins, tablecloths. as needed.
• Accommodated guests with children and special needs to promote comfortable
dining experience.
• Completed daily side work tasks assigned by management such as rolling silverware
or folding napkins.
• Greeted customers and ensured a welcoming experience.
• Assisted customers with inquiries and resolved issues promptly and effectively.
• Maintained cleanliness and organization of the front service area to enhance efficiency.
• Collaborated with team members to ensure timely service delivery during peak hours.
• Managed inventory levels of front-end supplies, reporting shortages as necessary.
• Adhered to company policies and procedures while providing exceptional customer service.
• Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.
• Welcomed large volume of guests and improved overall customer service.
• Provided administrative support to coworkers, taking on additional tasks during
high-volume periods.
• Performed opening and closing duties as assigned such as counting money, restocking shelves.
• Stocked shelves with merchandise according to store standards.
• Conducted price checks on items when requested by customers.
• Assisted customers with loading purchases into their vehicles.
• Maintained a safe work environment by adhering to company policies and procedures at all times.