Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley England

Grand Island,FL

Summary

Dynamic and dedicated professional with extensive experience at Publix, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective communication and a strong work ethic. Skilled in food safety and preparation, consistently maintaining cleanliness and organization in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Front Service Clerk

Publix
Eustis, Florida
08.2023 - 09.2024

• Greeted customers and ensured a welcoming experience.

• Assisted customers with inquiries and resolved issues promptly and effectively.

• Maintained cleanliness and organization of the front service area to enhance efficiency.

• Collaborated with team members to ensure timely service delivery during peak hours.

• Managed inventory levels of front-end supplies, reporting shortages as necessary.

• Adhered to company policies and procedures while providing exceptional customer service.

• Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.

• Welcomed large volume of guests and improved overall customer service.

• Provided administrative support to coworkers, taking on additional tasks during

high-volume periods.

• Performed opening and closing duties as assigned such as counting money, restocking shelves.

• Stocked shelves with merchandise according to store standards.

• Conducted price checks on items when requested by customers.

• Assisted customers with loading purchases into their vehicles.

• Maintained a safe work environment by adhering to company policies and procedures at all times.

Volunteer

Friends of Strays Animal Shelter
Saint Petersburg, Florida
11.2021 - 01.2022

• Fed cats and dogs, provided them with water and treats

• Took dogs on walks and play time outside

• Played with cats inside their designated room providing mental stimulation

• Brushed cats and dogs maintaining their fur and comfort

Cashier

Publix
Saint Petersburg, Florida
06.2020 - 10.2021

• Processed customer orders accurately and efficiently at a fast-pace.

• Handled cash transactions and maintained accurate cash register balances.

• Delivered exceptional customer service by addressing inquiries and resolving complaints.

• Collaborated with team members to ensure smooth operations during peak hours.

• Operated cash register efficiently and accurately, processed payments by cash,

check, credit card, gift card or automatic debit.

• Greeted customers and answered any questions they had about the store's products

and services.

• Performed other duties as assigned by management.

• Stocked shelves with merchandise when needed.

• Helped customers find specific products, answered questions, and offered product

advice.

• Maintained cleanliness of checkout area including countertops, registers, windowsills

and floors.

• Issued receipts, refunds, credits or change due to customers.

• Delivered high level of customer service to patrons using active listening and engagement skills.

• Worked closely with front-end staff to assist customers.

• Provided excellent customer service while promoting loyalty programs to increase sales potential.

• Learned roles of other departments to provide coverage and keep store operational.

• Followed company security procedures for handling large sums of money.

• Balanced daily transactions on a computerized point-of-sale system.

• Assisted customers over the phone regarding store operations, product information

and order placement.

Deli Clerk

Publix
Saint Petersburg, Florida
11.2020 - 09.2021

• Prepared deli meats and cheeses to meet customer specifications.

• Operated slicers and other equipment following safety protocols.

• Assisted customers with product selections and inquiries effectively.

• Maintained cleanliness and organization of the deli display case.

• Managed inventory levels to ensure product availability.

• Collaborated with team members to maintain efficient service flow.

• Implemented food safety standards during food handling processes.

• Performed opening and closing duties such as restocking supplies and cleaning work

areas at the end of shift.

• Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers'

orders.

• Greeted customers in a friendly and professional manner.

• Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors,

removing trash and maintaining machinery.

Volunteer

Graceway Church
Leesburg, Florida
04.2016 - 05.2021

• Assisted with youth group for kids age 4-12.

• Read the Bible to them and sang worship songs with them.

• Assisted with handing out food and drinks to the kids & clean up afterwards.

• Assisted with handing out supplies to kid for the days activities (I.e. arts and crafts),

answering the kid's questions and helping them out & clean up afterwards.

• Closing up the church after church was over such as making sure all doors are closed

and locked, all trash is picked up and the church is clean.

• Watched younger kids (3 and under) in the nursery, made sure they stayed safe and fed.

Hostess

Cracker Barrel Old Country Store
Leesburg, Florida
10.2018 - 03.2020

• Greeted and welcomed guests upon arrival to create a positive first impression.

• Assisted servers by communicating guest needs and special requests promptly.

• Maintained cleanliness and organization of the host stand and entrance area.

• Provided information about menu items and restaurant services to guests.

• Coordinated with kitchen staff to ensure timely table turnover during peak hours.

• Handled guest inquiries and complaints with professionalism and courtesy.

• Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

• Greeted customers and escorted them to their tables.

• Stayed attentive to server availability and table turnover to quickly seat guests.

• Managed waitlists, and special requests for large parties.

• Maintained cleanliness standards in the dining area including wiping down tables

and chairs between seatings.

• Performed opening and closing duties such as restocking supplies and cleaning work

areas.

• Managed guest expectations by relaying information regarding hours, wait times, and specials.

• Supported serving staff, food runners and bussers to keep dining room presentable

and ready for guests.

• Restocked condiments, silverware, napkins, tablecloths. as needed.

• Accommodated guests with children and special needs to promote comfortable

dining experience.

• Completed daily side work tasks assigned by management such as rolling silverware

or folding napkins.

Cashier

Kentucky Fried Chicken
Leesburg, Florida
08.2018 - 10.2018

• Greeted customers and ensured a welcoming experience.

• Assisted customers with inquiries and resolved issues promptly and effectively.

• Maintained cleanliness and organization of the front service area to enhance efficiency.

• Collaborated with team members to ensure timely service delivery during peak hours.

• Managed inventory levels of front-end supplies, reporting shortages as necessary.

• Adhered to company policies and procedures while providing exceptional customer service.

• Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.

• Welcomed large volume of guests and improved overall customer service.

• Provided administrative support to coworkers, taking on additional tasks during

high-volume periods.

• Performed opening and closing duties as assigned such as counting money, restocking shelves.

• Stocked shelves with merchandise according to store standards.

• Conducted price checks on items when requested by customers.

• Assisted customers with loading purchases into their vehicles.

• Maintained a safe work environment by adhering to company policies and procedures at all times.

Education

High School Diploma -

Tavares High School
Tavares, Florida
06.2020

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Reliability and punctuality
  • Cleanliness and sanitation
  • Honesty and integrity
  • Strong work ethic
  • Food preparation
  • Food safety
  • Meat slicing expertise
  • Equipment safety
  • Menu memorization
  • Flexible schedule
  • Pricing and shelf labeling
  • Platter and tray preparation
  • POS system operation
  • Effective multitasking
  • Phone etiquette
  • Interactive communication skills
  • Detail-oriented
  • Greeting guests

Timeline

Front Service Clerk

Publix
08.2023 - 09.2024

Volunteer

Friends of Strays Animal Shelter
11.2021 - 01.2022

Deli Clerk

Publix
11.2020 - 09.2021

Cashier

Publix
06.2020 - 10.2021

Hostess

Cracker Barrel Old Country Store
10.2018 - 03.2020

Cashier

Kentucky Fried Chicken
08.2018 - 10.2018

Volunteer

Graceway Church
04.2016 - 05.2021

High School Diploma -

Tavares High School
Haley England