Haley Friedrich
Mackinaw,IL
Summary
Hard working, fast learning, and energetic individual who is able to provide professional and effective customer relations with four years of customer service experience. Always looking to improve themselves, learn more about their environment, and better the experience of those they serve.
Overview
6
6
years of professional experience
Work History
Fitness Center Attendant
Illinois Central College Recreation Center
06.2023 - Current
- Customer service, provide daily tours, assist with equipment, secure annual memberships.
- Resolve customer inquiries and complaints quickly.
Front Desk Agent
Impact Fitness
05.2022 - 06.2023
- Customer service, assist with exercise equipment operation, provide tours for prospective members, handle member contracts with payment, and administer point-of-sale systems.
- Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
- Developed and maintained positive relationships with guests for satisfaction
Cashier
IGA Supermarket
04.2020 - 05.2022
- Customer service, fill online orders, stock shelves, unload trucks, manage point-of-sale systems with payments.
- Work flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs
Front Desk Attendant
Potter's Alley
02.2019 - 07.2020
- Customer service, assist with mechanical issues, key resource with kids' parties, coordinator for all large fundraising events, administer point-of-sale systems with payment.
- Attend to needs of guests by aiding and providing customer service in fast-paced environment, especially during league events.
- Used internal software to process reservations and parties
Barn Hand
Rockin' P Ranch - Riding Ranch
08.2017 - 05.2018
- Clean stalls, manage feed and supplements, maintain trails, and utilize equipment such as sifters and ATVs.
- Maintain tackle for trail horses
- Ensure cleanliness and organization of feed and equipment for 18 board horses
Education
Associate of Arts - Criminal Justice
Illinois Central College
East Peoria, IL 6163512.2023
High School Diploma -
Dee-Mack High School
Mackinaw, IL 6175505.2019
Skills
Customer Service
- Relationship building
- Customer assistance and satisfaction
Personal
- Conservation minded
- Strong work ethic
- User of power tools, towing trailer
Professional
- Computer and typing proficient
- Multi-tasking
- Microsoft Office, Google Docs
Additional Information
- Certification : CPR/AED and First-Aid
- Volunteer : Bartonville Park District, Bartonville, IL 61606 on building and maintaining a new woodland trail
Timeline
Fitness Center Attendant
Illinois Central College Recreation Center
06.2023 - Current
Front Desk Agent
Impact Fitness
05.2022 - 06.2023
Cashier
IGA Supermarket
04.2020 - 05.2022
Front Desk Attendant
Potter's Alley
02.2019 - 07.2020
Barn Hand
Rockin' P Ranch - Riding Ranch
08.2017 - 05.2018
Associate of Arts - Criminal Justice
Illinois Central College
High School Diploma -
Dee-Mack High School
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