Proactive Executive Assistant, Account Manager and Operations Manager with 20 years of extensive experience in executive support, legal compliance, and human resources. Adept at managing executive schedules, coordinating board meetings, and fostering communication across teams. Strong decision-making abilities, meticulous attention to detail with a strong drive for success, organizational growth and excellent customer service skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
In my role as a Professional Executive Assistant to the President, Vice President, and CFO, I provide support in day-to-day tasks, legal compliance, management affairs, and human resources. I coordinate executive schedules, organize crucial legal and strategic materials, plan and support board meetings, and act as a key liaison to the President and Officers. This dynamic position demands exceptional time management skills, anticipation of needs, and seamless interaction with a wide range of individuals while maintaining professionalism and discretion in handling sensitive financial, legal, personnel, and institutional information.
As a highly motivated Account Manager, I excel in fostering collaboration and communication among organizations, spearheading projects, and making efficient and effective business decisions. I consistently meet tight deadlines, manage tasks adeptly, and support executive-level operations and client accounts with a keen eye for detail and a strategic mindset. My proactive approach, organizational skills, and ability to anticipate needs, drive success, nurture relationships, and contribute to the company's growth.
Assure compliance with required testing and licensure regulations. Prepare all required company and regulatory documentation, including tag and title processing. Assure compliance with all related governmental regulations. (DOT, OSHA, IFTA, IRP) monitor, report and pay all quarterly fuel tax. Collaborate closely with drivers to schedule runs, ensure full DOT compliance with Motive ELD system and enhance driver experience through process familiarization. Conduct new employee orientation, in conjunction with human resources. Responsible for all areas of AR and credit/fuel card reconciliation.
Managed and trained an excellent front-desk staff with multiline phone system, collecting patient payments and scheduling patient appointments. Created all correspondence for Physicians by sending referral letters and preparing referral emails to share records with other medical professionals. Assisted with and participated in community outreach and marketing efforts for the practice, including but not limited to hosting lunch and learns for patients and their guests. Reviewed patient accounts for compliance, verified collection of payments and assisted in collecting on past-due accounts, while maintaining excellent patient support. Provided assistance to the Physicians by making appointments for necessary maintenance and all items needed to keep the office running smoothly.