Haley Giddings
Ogden,UT
Summary
Experienced professional specializing in international wire transfers and customer service. Proficient in compliance verification and fostering team collaboration, resulting in streamlined training processes and successful discrepancy resolutions. Focused on driving operational efficiency and elevating customer satisfaction levels.
Overview
9
9
years of professional experience
Work History
International Wire Transfer Specialist
doTERRA
Pleasant Grove, Utah
02.2019 - 09.2026
- Ensured accurate processing of wire transfer requests for international transactions.
- Ensured compliance of transaction details with financial regulations to mitigate risks.
- Collaborated with international banking partners to resolve discrepancies in wire transfers promptly.
- Detected and prevented fraud by monitoring account activities closely.
- Addressed customer inquiries about transfer status and related procedures effectively.
- Maintained meticulous documentation of wire transfer transactions to support auditing processes.
- Conducted training for new staff on company policies and wire transfer software.
- Created comprehensive training materials to improve operational procedure understanding.
Member Services Agent
doTERRA
Pleasant Grove, Utah
01.2018 - 02.2019
- Provided exceptional customer service through inbound contacts via phone, chat, and email.
- Resolved customer complaints using effective communication and problem-solving techniques.
- Managed customer accounts while maintaining accurate records in the system.
- Captured customer feedback to inform service quality improvements and product offerings.
- Upsold products while informing customers about ongoing promotions, increasing customer engagement.
- Educated clients on essential oil benefits and usage, improving their wellness knowledge.
- Ensured compliance with laws and regulations governing financial institutions.
Education
Bachelor of Science - Humanities
Utah Valley University
Orem, UT05-2026
Skills
- Transaction processing
- Compliance verification
- Fraud detection
- Data documentation
- Effective communication
- Problem resolution
- Customer service
- Team collaboration
- Time management
- Professionalism and integrity
Timeline
International Wire Transfer Specialist
doTERRA
02.2019 - 09.2026
Member Services Agent
doTERRA
01.2018 - 02.2019
Bachelor of Science - Humanities
Utah Valley University