Haley Glassmire
Coudersport,PA
Summary
Knowledgeable laboratory professional bringing seven years of experience in several facets of medical laboratory testing. Organized with excellent verbal and written communication skills. Frequently exercises strong analytical and critical thinking to aide in issue resolution. Proven history of maintaining equipment and lab areas in alignment with regulatory guidelines. Dedicated to fostering an inclusive work environment with morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Medical Laboratory Technologist
UPMC Cole Memorial Hospital
04.2017 - Current
- Perform comprehensive diagnostic testing of blood, urine and other body fluids in compliance with laboratory standards.
- Ensure timely reporting of critical results to healthcare providers, allowing for swift interventions in life-threatening situations.
- Serve as a reliable resource for physicians seeking clarification on test results or guidance on appropriate testing strategies for specific patient cases.
- Contribute to the overall success of the laboratory by maintaining a positive attitude and demonstrating strong teamwork skills in daily interactions with peers.
- Maintain laboratory equipment and supplies, ensuring proper functioning.
- Assist in the training and mentorship of new Medical Technologists, fostering a positive learning environment for skill development.
- Uphold patient satisfaction by providing compassionate care when interacting with patients during specimen collection processes.
- Work independently in a fast paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrate respect, friendliness and willingness to help wherever needed.
Health Care Access Associate, Emergency Department
Charles Cole Memorial Hospital
06.2016 - 04.2017
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
- Greeted and assisted patients with registration procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Contributed to revenue growth by accurately verifying insurance information and collecting co-payments from patients upon arrival.
- Responded to inquiries by directing calls to appropriate personnel.
Personal Care Aide
Potter County Homemakers
08.2014 - 08.2016
- Delivered quality patient care and assisted with daily tasks they could not perform independently while preserving their dignity and comfort.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
- Identified needs and coordinated plans for travel and out-of-town functions.
Evening Supervisor
Hanley Library
08.2015 - 05.2016
- Acted as a resource at the reference desk to assist patrons in find articles, scholarly journals, and properly cite sources for research papers.
- Trained and mentored new and existing staff to achieve best practices.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
Circulation Desk
Hanley Library
08.2012 - 08.2015
- Maintained steady workflow by processing inventory checkout and returns in a timely manner.
- Preformed printer and copier maintenance on a daily basis.
- Organized inventory and paid attention to detail while completing assignments.
- Delivered exceptional customer service by utilizing extensive knowledge of products and services and creating a welcoming, positive experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
B.S. - Biology
University of Pittsburgh
Bradford, PA05.2016
Skills
- Laboratory Procedures
- Laboratory Safety Protocols
- Quality Control Management
- Reagent Preparation
- Equipment Calibration
- Critical Thinking
- Adaptable to change
- Relationship Building
- Issue Resolution
- Training and mentoring
Activities
- National Honor Society of Leadership and Success: Participated in multiple broadcasts of successful leaders, attended success team meetings and completed a leadership development series.
- Freshman Orientation Coordinator and Leader: Worked alongside the student activities director to plan the freshman orientation and organized various events while overseeing other orientation leaders.
- Visa Mentor: Acclimate international students to the University of Pittsburg at Bradford by resolving language, social and cultural barriers.
References
Available Upon request
Timeline
Medical Laboratory Technologist
UPMC Cole Memorial Hospital
04.2017 - Current
Health Care Access Associate, Emergency Department
Charles Cole Memorial Hospital
06.2016 - 04.2017
Evening Supervisor
Hanley Library
08.2015 - 05.2016
Personal Care Aide
Potter County Homemakers
08.2014 - 08.2016
Circulation Desk
Hanley Library
08.2012 - 08.2015
B.S. - Biology
University of Pittsburgh
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