Amanda Williams
Coudersport,PA
Summary
Motivated, eager professional seeking to expand accounting/manager skills and knowledge to gain advancement in her career. Excellent relationship builder with co-workers and clients, strongly organized, strong communication skills and easily teachable and adaptable. Enjoys problem solving, multi-tasking with exceptional attention to detail. Able to learn and adapt to new technology. Willing to put in extra time and effort until the job is finished.
Overview
17
17
years of professional experience
Work History
Project Manager
SIB Cost Reduction
05.2022 - Current
- Managed Retail Fortune 500 Company accounts specializing in Utility open/close work.
- Accurately perform billing validations, client billing, credit card reconciliation and vendor management
- Enhanced and delivered exceptional client satisfaction by addressing and resolving concerns in a timely manner.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed strong relationships with Clients through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Patient Financial Coordinator
UPMC Cole
02.2020 - Current
- Assist with inquiries from walk-in patients regarding billing problems in conjunction with the Patient Financial Services Department
- Assist patients with applying for UPMC Financial Assistance program
- Ensure that all the regulatory and financial requirements are met
- Maintain compliance with quality standards
- Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods
- Resolve complex outstanding patient issues
- Perform benefit education and financial counseling on potential out of pocket transplant related expenses with patients during clinic appointments and subsequent discussion via telephone on an as needed basis
- Submit Medical Assistance Presumptive Eligibility applications with the mandated requirement of five days
- Maintain department productivity levels
- Conduct daily review and analysis of accounts flagged for review
- Assist uninsured OR underinsured patients with obtaining health care coverage, with either the Health Insurance Exchange Marketplace or Pennsylvania Medical Assistance
- Performs duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity an Respect, Caring and Listening, Excellent and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions
- Make all necessary adjustments and discounts for patients based on qualifications
- Evaluate patient accounts, verify and/or add insurance amongst various websites and/or calling insurance companies
- Verify all patients on the floor have active insurance that is billed out correctly, if missing add to account and que claims for payment
- Understand third party billing and collection guidelines
- Demonstrate knowledge of the current functionality of both different patient accounting systems
- Ability to work independently with minimal supervision
- Ability to multi-task between patient walk-ins, phone calls and current duties
- Promptly receive and return patient phone calls
- Assist patients with payment plans, taking payments and understanding balances due
- Prepare and analyze Bad Debt Reports to report to Collections
- Contact collections to have accounts pulled that went by mistake
- Pull claim forms using Quadax system
- Prepare and analyze Guarantor Reports and fix all issues for HIPPA compliance, report weekly to Managers
- Analyze AR report, check for active insurances, apply any if found, Move any credits to balances due or refund credits if no patient bal
- Research and resolve any payment posting issues promptly
- Reconcile patient accounts between two different billing systems when credits arise or payments posted incorrectly
- Proficient Meditech system user
- Knowledgeable daily use of Microsoft Office and Teams
- Strong communication, written and verbally through phones, email and teams daily
Rental Manager/Finance Assistant
Kightlinger Motors
09.2016 - 02.2020
- Managed needs of company employees, including copying, faxing, and file management
- Managed rental lot and prepared rental form for all clients
- Contacted insurance company to verify active insurance coverage for client
- Prepared rental agreement/ Auto claim to send into insurance companies for payment
- Answered and directed incoming calls using multi-line telephone system
- Professionally welcomed customers, answered inquiries and directed questions or appointments to appropriate personnel
- Prepared, printed, reviewed with client and signed all bank documents for vehicle purchase
- Prepared supporting documents to be sent into banks for funding
- Submit credit applications to banks
- Proficient multi-tasking
- Prepare repair orders for the service department
- Prepare cash receipts or credit card receipts for client payments
- Cashed out and reconciled cash drawer for Service dept daily
- Proficient Reynolds and Reynolds and Dealer Track computer system user
Administrative Assistant
Bokman Chevrolet
02.2008 - 05.2011
- Accounts Payable
- Accounts Receivable
- Prepare daily Credit Card posting
- Prepare daily cash ledger posting
- Switchboard operator
- Ordering office supplies as needed
- Prepared necessary documents for Car purchase
- Sorted correct documents to send into Bank for funding
- DMV and title paperwork preparation
- Applying for Customer and Dealership rebates on purchases and inventory
- Completed employee commission sheets and timecards for Payroll
- Proficiently used ADP computer systems
- Microsoft Word and Excel
Education
Associate degree - Accounting
Alfred State College
ALFRED, NY05.2007
high school diploma -
northern potter school district
ULYSSES, PA06.2005
Skills
- Multiple System flexibility
- Fluent in Microsoft Office
- Professional Communication
- Planning and scheduling
- Client relations
- Document management
- Verbal and written communication
- Task prioritization/ Organization
- Time management
- Strong Customer service skills
- Project management
- Relationship building
Timeline
Project Manager
SIB Cost Reduction
05.2022 - Current
Patient Financial Coordinator
UPMC Cole
02.2020 - Current
Rental Manager/Finance Assistant
Kightlinger Motors
09.2016 - 02.2020
Administrative Assistant
Bokman Chevrolet
02.2008 - 05.2011
high school diploma -
northern potter school district
Associate degree - Accounting
Alfred State College
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