Haley Goldsmith
Grand Rapids
Summary
Results‑driven Supervisor with 4 years of experience leading high‑performing teams in fast‑paced environments. Skilled in workflow optimization, staff training, and performance management, with a proven track record of improving productivity and maintaining high quality standards. Adept at fostering a positive work culture while meeting operational goals and exceeding customer expectations.
Overview
8
8
years of professional experience
Work History
Parking Enforcement Officer
City Of Grand Rapids
Grand Rapids, MI
03.2025 - Current
- Patrol assigned areas to ensure compliance with city parking regulations and ordinances.
- Issue parking violation tickets and fines in accordance with established guidelines.
- Record and maintain accurate documentation of issued citations.
- Assist motorists by providing information on parking rules, regulations, and procedures.
- Testify in court regarding contested parking violations when required.
- Identify and report damaged or malfunctioning parking meters and signage.
Zone Leader
Steelcase
Caledonia, MI
05.2022 - 03.2025
- Oversaw daily production processes to ensure timely output and adherence to quality standards.
- Supervised and motivated a team of workers, including training, performance evaluations, and conflict resolution.
- Conducted regular equipment inspections and coordinated maintenance or repairs as needed.
- Developed and implemented production schedules to meet operational deadlines.
- Maintained strict safety standards and ensured compliance with all health and safety regulations.
- Collaborated with team leaders and management to support company policies and operational goals.
- Reviewed employee performance and identified training needs to improve productivity.
- Monitored product standards and implemented quality‑control programs.
- Coordinated with suppliers, managers, and customers to support workflow and resolve issues.
- Compiled and presented production reports to upper management.
Production Worker
Steelcase
Caledonia, MI
12.2018 - 05.2022
- Assembled products on the assembly line per instructions
- Performed quality checks on all products before packaging
- Supervised new employees on safety protocols and assembly procedures
- Operated and maintained production machinery per safety protocols
- Ensured adherence to company standards for quality and safety
- Maintained accurate production records
Waitress
Outback Steakhouse
Grand Rapids, MI
09.2018 - 01.2019
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Trained and mentored new staff on menu knowledge and service protocols.
- Collaborated with kitchen team to enhance food presentation and accuracy.
- Implemented upselling techniques, increasing average check size effectively.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Resolved guest complaints swiftly to ensure a positive dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School Diploma -
Gerald R Ford Job Corps
Grand Rapids, MISkills
- Enforcement processes
- Parking regulations
- Vehicle identification
- Area zoning
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Clear communication
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Parking Enforcement Officer
City Of Grand Rapids
03.2025 - Current
Zone Leader
Steelcase
05.2022 - 03.2025
Production Worker
Steelcase
12.2018 - 05.2022
Waitress
Outback Steakhouse
09.2018 - 01.2019
High School Diploma -
Gerald R Ford Job Corps