Probyn Tompson
Hartford,CT
Summary
Dynamic management and training professional with extensive experience at the United States Census Bureau, excelling in operations leadership and team preparation for critical tasks. Proven track record in hiring and onboarding over 1,000 employees, complemented by expertise in administrative support and personal care advocacy. Proficient in leveraging software tools such as Smart Sheets, HMIS, and Shelter Lists to enhance case management and strategic planning within community coalitions. Committed to fostering environments of equal opportunity and safety, with a strong foundation in conflict resolution and public safety compliance, ready to contribute to a quality-driven team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parking Enforcement Officer
Hartford Parking Authority
Hartford, CT
08.2024 - 08.2025
- Enforced Safety and Parking laws by issuing citations for violations and conducting boot and towing of vehicles in violation or removal when necessary
- Worked with Hartford Police department during Emergency snow ban for public safety and ensuring clear streets during local events
- Performed regular inspections of equipment and vehicles to ensure they were properly maintained and operational at all times
- Provided support at major events or gatherings by ensuring crowd control measures were implemented effectively
- Hartford, CT
PCA Personal Care Assistant
Safe Pals Home Care- Family Services
Hartford, CT
11.2020 - 08.2025
- Experienced work with In- Home Care/Direct Care Advocate.
- Caring for Seniors and individuals with Special needs. Assisting with daily transitional services. Providing advocate support/Medical Care Correspondence
- Provided personalized care and assistance to patients, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Monitored vital signs and reported any changes or concerns to the healthcare team
- Supported patients in mobility exercises, transfers, and ambulation to promote physical health
- Managed meal preparation according to dietary restrictions and assisted with feeding when necessary
- Documented patient observations accurately in medical records for reference by healthcare professionals
- Hartford, CT
Census Field Supervisor
U.S Department of Commerce
Hartford, CT
01.2020 - 12.2020
- Assisted in various human resource tasks as field supervisor and trainer. Supported team members in understanding classification processes. Facilitated training sessions to enhance employee skills.
- Administered payroll time and expense performance reviews utilizing Hermes system.
- Tracked and addressed alerts concerning employee field observations to enhance operational efficiency.
- Facilitated scheduling of employee performance observations, conducting interviews, and hosting job orientations.
- Directed weekly conference calls and team meetings to foster collaboration and streamline operations. Oversaw onboarding processes for new hires, facilitating their transition into the organization. Managed field support for enumerators, delivering assistance via phone and on-site visits to optimize performance.
- Ensured compliance with public safety guidelines while collaborating with federal government staff and public respondents during COVID-19.
- Provided video conference training platform for colleagues. Assisted with call center supervisory tasks through transferred calls from census office for remote support duties.
- Reviewed daily time sheets for accuracy and compliance. Assisted in approving overtime requests and authorizing employee expenses. Processed mileage reimbursements for transportation costs.
- Managed street team coordination for on-field assignments in high-risk locations, ensuring compliance with federal safety regulations.
- Oversaw payroll operations management for a team of xx employees.
- Managed employee timecard processing and verification, maintaining adherence to company policies and standards.
- Facilitated collaboration with HR to ensure efficient processing of new hires, terminations, and employee changes, supporting organizational staffing needs.
- Oversaw payroll system updates and enhancements, collaborating with IT department to resolve technical issues.
- Maintained confidentiality of sensitive employee information while handling payroll inquiries and resolving discrepancies
- Oversaw community outreach programs in Hartford, CT, fostering partnerships with local organizations. Led initiatives to increase community participation and awareness. Coordinated efforts to align resources with community needs.
- Supervised field data collection, ensuring adherence to protocols and quality standards.
- Trained and mentored team members on effective surveying techniques and best practices.
- Coordinated logistics for census operations, optimizing resource allocation and scheduling.
- Conducted quality checks on collected data, ensuring accuracy and completeness before submission.
- Implemented process improvements leading to enhanced efficiency in data collection activities.
- Facilitated communication between local teams and central office, addressing operational challenges promptly.
- Analyzed field performance metrics to identify trends and inform strategic adjustments in operations.
- Developed training materials to enhance staff knowledge of census procedures and tools used in the field.
- Facilitated inter-departmental collaboration by maintaining open lines of communication with other supervisors and sharing best practices across teams.
- Ensured accurate data collection by closely monitoring enumerator activities and reviewing submitted reports for correctness.
- Provided essential support to enumerators by addressing technical difficulties or procedural questions promptly, boosting overall productivity levels within the team.
- Evaluated employee performance regularly, providing constructive feedback and identifying areas for improvement.
- Organized informative training sessions for enumerators focused on proper interviewing techniques, enhancing their ability to collect accurate information from respondents effectively.
- Developed contingency plans to address unforeseen obstacles during field operations, ensuring minimal disruptions to the census-taking process.
- Implemented quality control measures to verify collected data''s accuracy before submission, reducing errors in final reports significantly.
- Collaborated with other Census Field Supervisors on a regional level to share insights, experiences, and best practices that contributed to improved data collection efforts across territories.
- Maintained open communication channels with enumerators, ensuring timely resolution of issues and improved overall performance.
- Promoted an inclusive working environment by fostering open dialogue among team members about diversity-related concerns or challenges they encountered during fieldwork assignments.
- Adhered to all federal, state, and local regulations governing census activities while supervising field teams, guaranteeing full compliance with legal requirements.
- Enhanced data accuracy by conducting thorough field address canvassing and updating the census database accordingly.
- Monitored team expenses carefully while managing budgets responsibly to ensure optimal use of allocated funds without compromising project objectives.
Executive Administrative Assistant
Mercy Housing and Shelter Corporation/Adecco
Hartford, CT
01.2018 - 12.2019
- Executive Administrative Assistant
- Mercy Housing Diversion Center - Hartford, CT
- Tasks Included:
- Handle calls, directed to program director, Program Coordinator, and Case managers.
- Assist in client assessments, 211(Emergency Assistants hot-line) scheduled appointments and all client matters.
- Collect, review, and verify: Financial statements, employment verification's, residential leasing/rental agreements, Section 8(Inspection reports), birth certifications, state id, statements from landlords, notarized documents, eviction notices, court documents, HMIS data reports, promise to pay documents, and grant eligibility lists for Grant funded housing and sheltering programs.
- Data entry, including an in depth use of, HMIS, and Smart Sheets, Excel, Outlook and Microsoft word.
- Use of Kyocera, Cannon, and Lexmark, printers, fax and scanners.
- Daily reports, meeting notes, supervise front desk periodically, maintenance on all first level office machines (printer, scanners, computers).
- Prepare documents including payment request, promise to pay statements.
- Notify staff, including, management teams, of system changes with Nutmeg
- Technical support, and NSI help-desk, via email, phone or public post.
- Update all staff on winter warming center protocols, new grant program updates (funding availability and eligibility requirements).
- Responsible for ordering office supplies, staff scheduling, resident chore duties, and meeting schedules.
- Implement, digital and hard-copy filing strategies for all client cases, (case files date back from year 2000 to date).
- Follow legal guide lines for securing and locking, confidential, client information.
- Assist in sheltering and safe housing of emergency family assigned to family triage.
- Use of sign language translator services, "Language line", and SVG for hearing impaired client services.
- Assigned to onsite, walk-in clients for special handling, including, hearing impaired, vision impaired, elderly abuse and domestic abuse cases.
- Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
- Managed confidential information with utmost discretion and maintained strict confidentiality protocols
- Coordinated logistics for board meetings, including preparing agendas, taking minutes, and distributing meeting materials
- Maintained electronic filing system for easy retrieval of important documents
- Screened phone calls and emails for executives, prioritizing messages and responding on their behalf when necessary
- Organized company events such as conferences, seminars, and team-building activities
- Served as the primary point of contact for internal/external inquiries, providing accurate information or redirecting requests appropriately
- Managed office supplies inventory, reordering items as needed to ensure smooth operations
- Assisted in the onboarding process of new employees by providing them with necessary resources and training materials
- Hartford, CT
Arizona Travel Team
Las Vegas, NV
07.2018 - Current
- Campaign working to protect the rights of voters in the United States. Traveling via Air Plane to and from assigned locations. Canvassing assigned turfs. Leading a team of canvassers and training new canvassers to improve production of collections for each campaign. Acquiring authorizations from business owners, company and or facility mangers, security managers and other authorized staff, to establish new post for canvassing and collection teams. Following state guidelines for signature collections. Securing and Submitting documents for Notary/Submitted to State Legislative Office.
- Field Works LLC-Las Vegas, NV
Field Supervisor
Field Works Grassroots
Las Vegas, NV
03.2016 - 01.2018
- Kept teams on task and completing milestones on time.
- Evaluated performance and progress, and made proactive adjustments.
- Managed team of 20 personnel focused on meeting daily quota of 30 registrations daily.
- Employed reliable, diverse and energetic team.
- Trained new staff weekly.
- Las Vegas, NV
Education
High School Diploma -
Ridley Lowell Business and Technical Institute
Poughkeepsie, NYHigh School Diploma - undefined
Westchester Community College
Valhalla, NYSkills
- Call center operations
- Experience in managing teams
- Proficient in presentation software
- Strong written communication
- Detailed assessment of documents
- Reliable package transportation
- Prioritization and scheduling
- Administrative support experience
- Safe minivan operation
- Experience with mobile platforms
- Efficient calendar management
- Individualized customer support
- Workplace operations experience
- Issue resolution escalation
- Employee evaluation reporting
- Payroll administration
- Support resolution skills
- Experience with Windows environments
- Issue escalation management
- Schedule management
- Word processing
- Urban transportation planning
- Data management
- Attention to detail
- Organizational skills
- Computer skills
- Ticketing
- Area inspection experience
- Safety awareness proficiency
- Ticket issuance
- Enforcement processes
- Self-defense trained
- Knowledge of parking compliance
- Policy implementation
- Vehicle identification
- Law enforcement coordination
- Meter maintenance
- Area zoning
- Vehicle patrolling
- Violations handling
- Meter inspections
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Clear communication
- Strong ethics
- Adaptability and flexibility
- Conflict de-escalation
- Situational awarenes
- Self-defense techniques
- Wellness and fitness
- Analytical thinking
- Efficient data management
- Time management abilities
- Adaptability
- Report writing
- Clear dispatch messaging
- Vehicle operation
- Compliance monitoring
- Professional demeanor
- Problem-solving aptitude
- Traffic control
- Citation issuance
- Parking ordinance enforcement
- Collaborative law enforcement engagement
Accomplishments
- Documented and resolved daily ticketing issues for pedestrians.
- Achieved Positive Results by completing On-Boarding, Training, and Field Safety processes with accuracy and efficiency.
Certification
- F Endorsement/Passenger Endorsement
- Driver's License
- Basic First Aid certificate, Any valid issuer for CA
- Defensive Driving Certification
- First Aid Certification
- CPR Certification
Timeline
Parking Enforcement Officer
Hartford Parking Authority
08.2024 - 08.2025
PCA Personal Care Assistant
Safe Pals Home Care- Family Services
11.2020 - 08.2025
Census Field Supervisor
U.S Department of Commerce
01.2020 - 12.2020
Arizona Travel Team
07.2018 - Current
Executive Administrative Assistant
Mercy Housing and Shelter Corporation/Adecco
01.2018 - 12.2019
Field Supervisor
Field Works Grassroots
03.2016 - 01.2018
High School Diploma - undefined
Westchester Community College
High School Diploma -
Ridley Lowell Business and Technical Institute