Haley Graf
Madison,AL
Summary
Experienced with managing retail operations, from inventory control to customer service excellence. Utilizes leadership skills to inspire team collaboration and drive sales growth. Track record of implementing efficient processes and enhancing customer experience, ensuring operational success.
Overview
8
8
years of professional experience
Work History
Micheal Kors Handbag Specialist
BELK
09.2025 - Current
- Credit Acquisition
- Email Acquisition
- Customer Acquisition
- Customer Service
- Money Handling
- Money Counting
- Merchandising
- Stocking
- Inventory
- Upselling
- Maintaining Metrics
- Tagging
- Sensoring
- Theft Prevention
- Employee Training
- Plannos/Store sets
- Maintaining Stock room and all other areas in my department
- Cleaning
- Delegation
- Employee management
- XSTORE OS
Beauty advisor
ULTA
09.2024 - 07.2025
- Credit Acquisition
- Email Acquisition
- Customer Acquisition
- Customer Service
- Merchandising
- Stocking
- Upselling
- Money Handling
- Maintaining Metrics
- Tagging
- Sensoring
- Plannos/Store sets
- Cleaning
- Shade Matching
- Fragrance Expert
- Makeup Expert
- XSTORE OS
Driver
DoorDash
07.2022 - 12.2023
- Customer Service
- Deliver in Timely Manner
Wireless manager/ corporate trainer
Rhinomedia
04.2023 - 07.2023
- Customer Acquisition
- Team management
- Customer Service
- De-escalation
- cold calling
- sales
- Customer Retintion
Sales Associate
Spencer’s Gifts
01.2019 - 08.2021
- Customer Service
- Merchandising
- Stocking
- Money Handling
- Maintaining Metrics
- Tagging
- Sensoring
- Plannos/Store sets
- Cleaning
- Signage / tall ladders
- tote things 50+ lbs
Management (Keyholder)
Torrid
11.2018 - 02.2021
- Credit Acquisition
- Email Acquisition
- Customer Acquisition
- Customer Service
- Maintaining/Upholding/Setting example for Metrics
- Time Management
- Delegation
- Upholding Metrics
- Interviewing
- Scheduling via Kronos
- Upholding Standards
- Daily Planning
- Deescalation
- Bopis
- Ship from store
- signage placement/ tall ladder
- Heavy Lifting
- Maintaining inventory
- Maintain all areas of store
- Open/Close store alone
- Merchandising
- Stocking
- Upselling
- Money Handling
- Money Counting
- Tagging
- Sensoring
- Plannos/Store sets
- Cleaning
- XSTORE OS 7 years
- Following all Protocols
- Keeping up with Emails
- Markdowns/Price Changes
- Bra Fit expert
- Keep up with trends
- Style mannequins
- Recovery
Sales associate and stock
Rainbow
08.2017 - 02.2018
- Customer Service
- Merchandising
- Stocking
- Money Handling
- Maintaining Metrics
- Tagging
- Sensoring
- Plannos/Store sets
- Cleaning
- Signage / tall ladders
- tote things 50+ lbs
- Change/Style Mannequins
- Keep up with trends
Education
High School Diploma -
Athens Renaissance
Athens, ALSkills
- Execute Plannograms/Store Sets
- 50 pound pick up
- Tall Ladders
- Employee Management
- Merchandising
- Opening/Closing stores
- Customer Service
- Bra fit Expert
- Conflict Management
- delegation
- Employee Retention
- Maintaining Metrics
- Credit Card acquisition
- Charismatic
- Time Management
- Money Handling
- POS Management
- Coaching associates
- Customer service
- Team Building
- Works well under pressure
- Multitasking
- Brand management
- Customer retention
- Relationship building
- Marketing
- Dependable
- 7 Years XSTORE
- 7 Years KRONOS
- Delegation
- Retail trainer
- Interviews
- Constructive conversations
- Money Handling
- Problem-solving
- Organizational skills
- Written communication
- Task prioritization
- Attention to detail
- Project planning
- Decision-making
- Reliability
- Audit reporting
- Team leadership
- Teamwork
- Effective communication
- Adaptability and flexibility
- Goal setting
- Professionalism
- Workflow optimization
- Improvement plans
- Performance metrics
Timeline
Micheal Kors Handbag Specialist
BELK
09.2025 - Current
Beauty advisor
ULTA
09.2024 - 07.2025
Wireless manager/ corporate trainer
Rhinomedia
04.2023 - 07.2023
Driver
DoorDash
07.2022 - 12.2023
Sales Associate
Spencer’s Gifts
01.2019 - 08.2021
Management (Keyholder)
Torrid
11.2018 - 02.2021
Sales associate and stock
Rainbow
08.2017 - 02.2018
High School Diploma -
Athens Renaissance