Haley Griffin
Surprise,AZ
Summary
Hello, My name is Haley Griffin, I will bring several years of hands-on experience balancing problematic administrative and
clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and
procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering
high-quality healthcare and excellent customer service.
Overview
6
6
years of professional experience
Work History
Medical Assistant/ Phlebotomist
Vital4Men
Peoria, Az
05.2023 - Current
- Here at this job my duties include looking in the patients chart seeing what treatment or services they are receiving today
- Grabbing the patient, greeting them and taking them back to the room to do their injections and vitals, and lab draw if needed
- If patient is needing to speak to the Dr I go in their chart to see which Dr they are with and let them know
- I make sure their experience is welcoming and has no issues
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Collaborated with healthcare providers to ensure accurate billing codes for various procedures.
- Maintained up-to-date knowledge of insurance policies, regulations, and industry trends to provide accurate information to clients.
- Facilitated timely patient care by verifying insurance benefits prior to appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
Phlebotomist
Banner Thunderbird Medical Center
Glendale, AZ
09.2021 - 02.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Secretary
Lake Pleasant Post Acute Rehabilitation
Glendale, AZ
06.2019 - 07.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Entered data into system and updated customer contacts with information to keep records current.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Education
Certification of Phlebotomy -
Medstar Academy
Peoria, Az01.2021
High School Graduate -
Peoria Flex Academy
Peoria, Az01.2019
Skills
- Adaptability to new environments
- Prospecting new clients
- Word
- Excel
- Teams knowledge
- HIPAA compliance
- Customer service
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organization and time management
- Direct patient care
- Postoperative patient care
- Patient chart organization
Timeline
Medical Assistant/ Phlebotomist
Vital4Men
05.2023 - Current
Phlebotomist
Banner Thunderbird Medical Center
09.2021 - 02.2022
Secretary
Lake Pleasant Post Acute Rehabilitation
06.2019 - 07.2020
Certification of Phlebotomy -
Medstar Academy
High School Graduate -
Peoria Flex Academy