Alexis Williams
Waterbury,CT
Summary
Professionals with extensive education through the psychosocial perspective identify clients’ strengths and social, intellectual, emotional, and mental health needs while aiding in the access of services to meet their needs and seeking a career in a union where I can utilize my education and an asset to an organization to provide the highest practical level of physical well-being and quality of life for individuals. Highly motivated and committed medical assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment. Experienced medical assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence, and confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills is eager to secure an entry-level position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Compassionate with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating a safe, supportive environment for all participants.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant/ Phlebotomist
St. Mary’s Hospital Trinity Health of New England
Waterbury, CT
12.2012 - Current
- Running and maintaining urgent care lab/draw station
- Registration, scheduling
- Manage insurance (Blue Cross, Medicaid, Medicare, United Health, and Cigna)
- Understanding the structure and physiology of each body system
- Disease condition and prevention, etiology, signs and symptoms, diagnostic procedures, prognosis, treatment, and rehabilitation
- Study of blood, bodily fluids, and electrolyte balance
- Physician assistance with minor surgical procedures, including essential microbiology
- Diagnostic imaging, control of microorganisms, including medical asepsis and sterilization
- Vital signs and charting, including Electronic Health Records and health histories
- Electrocardiograms
- Laboratory organization, including lab safety, specialty lab testing, and phlebotomy
- Billing and coding (ICD 9, ICD-10-CM, CPT, and HCPCS), issues of a legal concept, and human behavior
- Medical records, scheduling, and patient reception
- Build, define, and apply terms describing diseases, treatments, and diagnostic procedures
- Worked with COVID-19-positive patients
- Central receiving of specimens with Sunquest.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Measured patient pulse oximetry.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Completed EKGs and other tests based on patient presentation in the office.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing, and scanning documents.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected pertinent data and calculations to aid physicians in interpreting results.
- Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
- Obtained client's medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Prepared lab specimens for diagnostic evaluation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Administrative Assistant
Spotless Cleaning and Rubbish Removal
New York
09.2009 - 12.2022
- Performed office management tasks requiring prioritization; coordination of information from and acting as liaison to other departments
- Billing/ Kronos
- Hiring and scheduling new employees
- Communicate with recurring and potential clients
- Maintain billing monthly, faxing, invoicing scheduling jobs, finding new clients, and employee management
- Handle phone system; assist customers with payments and payment arrangements
- Responsible for ordering supplies, calling route drives, and assisting with any problems that need attention
- Keep staff up to date with policies and new procedures
- Keep licenses and insurance updated.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated and scheduled meetings and conference calls to optimize the scheduling of senior staff.
- Record new hires, transfers, terminations, changes in job classifications, and merit increases in main human resources files.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed department budgets and generate financial reports for management review.
- Created and maintained databases to track and record customer data.
Counselor
Wellmore behavior Health
Waterbury, CT
01.2021 - 10.2022
- As a member of the treatment team at the Women & Children's Program, the Counselor Aide is responsible for the well-being and safety of the clients while assisting with and supervising client activities
- Develops positive working relationships with supervisor, co-workers, and members of the clinical team
- Develops appropriate therapeutic relationships with clients
- Abides by the Code of Ethics
- Facilitates assigned educational groups and community meetings
- Supervises visiting hours
- Models appropriate professional behavior, including parenting within the Women and Children’s Program
- Collects/administers urinalysis and breathalyzer tests
- Supervises meal and snack times
- Supervises self-administration of medication
- Routine bed checks, house rounds, and documentation of client counts
- Makes clear and detailed entries in staff log and appropriate files.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Assisted clients in exploring feelings and understanding behaviors.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
Control Desk Coordinator
Choicelogistics
Manhattan, NY
03.2007 - 12.2009
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained well-organized control desk environment by establishing filing systems and documentation protocols.
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
- Served as point of contact for escalations, ensuring prompt and professional resolution of issues while maintaining a high level of customer satisfaction.
- Promoted positive work environment by encouraging open communication, recognizing achievements, and providing opportunities for skill development.
- Built highly efficient administrative team through ongoing coaching and professional development opportunities.
- Established clear channels of communication among team members, facilitating seamless information exchange during shift handovers or critical situations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Increased customer satisfaction rates with prompt issue resolution and diligent follow-ups.
- Coordinated office events, seminars, and meetings for staff and clients.
- Managed day-to-day activities within control desk area, delegating tasks appropriately among team members based on priority levels.
- Conducted root cause analyses for recurring issues, implementing corrective measures to prevent future occurrences.
Education
Ph.D. - Industrial And Organizational Psychology
04.2026
- 4.0 GPA
- Relevant Coursework: evidence based training
Master of Arts - Organizational Management
10.2023
Bachelor of Arts - Psychology (Summa Cum Laude)
08.2022
- Honoree of Golden key
- Dean's List 2020,2021,2022
Medical Assistant Certificate - Medical Assistant
10.2012
N/A - National Guard
01.2004
Cortland Manor provides military-style education and job training for youth; working with peers to complete work projects effectively and efficiently.
GED -
01.2002
Skills
- Teamwork skills
- Excellent communication
- Able to deal with emotionally demanding situations
- Great at qualitative research
- Administering Medications
- Flexibility and Adaptability
- Medical Billing
- HIPAA Compliance
- Decision-Making
Certification
Adult/ Child CPR/First Aid Certification - Healthcare Provider Level, 2022
Accomplishments
- Dean’s list: Spring 2020, Fall 2020, Spring 2021, Fall 2021, Spring 2022
- Golden Key Honor Society
- Tau Upsilon Alpha Honor Society at Ashford University
Volunteer Experience
Feed disabled veterans at the silver spoon, A program funding for the V.A. hospital in Peekskill N.Y., 2004
Timeline
Counselor - Wellmore behavior Health
01.2021 - 10.2022
Medical Assistant/ Phlebotomist - St. Mary’s Hospital Trinity Health of New England
12.2012 - Current
Administrative Assistant - Spotless Cleaning and Rubbish Removal
09.2009 - 12.2022
Control Desk Coordinator - Choicelogistics
03.2007 - 12.2009
Walden University - Ph.D., Industrial And Organizational Psychology
University of Arizona - Master of Arts, Organizational Management
University of Arizona - Bachelor of Arts, Psychology (Summa Cum Laude)
Porter And Chester - Medical Assistant Certificate, Medical Assistant
National Guard Challenge Program - N/A, National Guard
Monroe College - GED,