Sade L. Smith
Palatka,FL
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant/ Phlebotomist
Aza Health
St. Augustine, FL
02.2025 - Current
- Work closely with medical technologists and other lab personnel to collect and prepare specimens, perform basic lab tests, and manage data entry and documentation.
- Developed patient education materials, promoting understanding of health conditions and treatments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Managed approximately 20 something patients daily.
Cashier/ Medical Coding and Billing
Aza Health
St. Augustine, FL
08.2018 - Current
- Handling cash transactions with customers, collecting credit card payments, Issuing receipts, collecting payments over the phone posting payments in patient’s accounts, posting payments on bad debt accounts in patient’s charts.
- Built relationships with customers to encourage repeat business.
Cashier/ Medical Coding and Billing
Aza Health
Interlachen, FL
12.2017 - Current
- Handling cash transactions with customers, collecting credit card payments, Issuing receipts, collecting payments over the phone posting payments in patient’s accounts, posting payments on bad debt accounts in patients charts.
- Greeted customers entering store and responded promptly to customer needs.
- Ensured accurate cash handling and balanced draws daily.
- Provided exceptional customer service, resolving inquiries and issues promptly.
Customer Care Coordinator
Azalea Health
Interlachen, FL
09.2012 - 01.2016
- Customer care coordinator is the primary support for the customer service line staff. He or she is responsible for resolving issues, working with clients and staff to overcome conflict, and to provide quality customer service. This job is typically found in the retail environment, as well as in businesses that sell directly to the customer.
- Explained charges, fees, terms of sales, and service agreements to over 25 patients daily.
- Increased customer satisfaction ratings by solving problems promptly and to customer expectations.
Education
Medical Administrative Assistant - Medical Administrative Assisting
Everest University
Orange Park FL. 05.2011
Phlebotomy Tech -
Steady Hands Phlebotomy Training Services LLC
Gainesville FL. 03-2022
High School Diploma -
Interlachen High School
Interlachen, FL05.2003
Skills
- Skills Acquired: Telephone; Transfer Calls, Appointment Calls, Emergency Calls, Long Distance Calls, Prescription Calls, Taking messages, Collection calls, Insurance; Blue Shield, Medicare, Medicaid, Blue Cross, Worker’s Compensation, CMS 1500 Forms, Filing; Type medical correspondence, Machine Transcription; Prepare charts, Make entries in charts, Computer processing, Day sheets, Proof of posting, Accounts Receivable control, Receipts/super bills, Petty cash Bank deposit slip, Send statements, Post entries on a ledger card Age analysis, Collecting past due accounts, Pay invoices, Check writing / Acct Payable, Payroll, Adding machine, Copying machine, Inventory supplies, Order supplies, Accept deliveries, Speak with pharmaceutical reps, Speak with medical supply reps, Vital Signs, Blood Pressure, Height and weight, Take case history, Prepare patients for exams, Position and drape patients, Bandaging, Administer first aid, Appearance; Function within a medical administrative assistant’s scope of practice, Exercise efficient time management, Approach patients in a professional manner, Adapt communication to individual’s ability to understand, Maintain confidentiality (HIPAA guidelines); Follow established policies and procedures; Use medical terminology appropriately; Communicate effectively verbally and in writing
- Computer Applications: Excel, Word, PowerPoint, Medisoft, ICD-9, CPT, Medical Transcription, Insurance Verification, Referrals and Authorizations, Patient Registration, Office Equipment: Computer, Copier, Fax Machines, Multi- Line Phone, Availity
Medical Equipment: Sphgonomemeter, Stethoscope, Thermometer
Certification
- Certifications: NCMA, Phlebotomy, BLS, HIPAA, OSHA, Class E Drivers License
- Typing: 50 WPM
- Computer Applications: Excel, Word, PowerPoint, Medisoft, ICD-9, CPT, Medical Transcription, Insurance Verification, Referrals and Authorizations, Patient Registration, Office Equipment: Computer, Copier, Fax Machines, Multi- Line Phone, Availity
- Medical Equipment: Sphgonomemeter, Stethoscope, Thermometer
Timeline
Medical Assistant/ Phlebotomist
Aza Health
02.2025 - Current
Cashier/ Medical Coding and Billing
Aza Health
08.2018 - Current
Cashier/ Medical Coding and Billing
Aza Health
12.2017 - Current
Customer Care Coordinator
Azalea Health
09.2012 - 01.2016
High School Diploma -
Interlachen High School
Medical Administrative Assistant - Medical Administrative Assisting
Everest University
Phlebotomy Tech -
Steady Hands Phlebotomy Training Services LLC