Haley Hammes
Brighton,IA
Summary
Registered Nurse with 10+ years of progressive experience leading clinical operations, healthcare technology initiatives, workflow optimization, and multidisciplinary teams across acute care settings. Proven success improving operational efficiency, patient outcomes, quality performance, and clinical documentation through data-driven decision-making and process improvement. Experienced collaborating with physicians, executive leadership, IT, case management, and cross-functional stakeholders to implement technology-enabled solutions and optimize care delivery. Oracle Health Superuser with expertise in Epic, Oracle Health, Cerner, Meditech, Microsoft 365, Excel, and healthcare analytics. Recognized for strong clinical judgment, operational leadership, change management, and the ability to drive organizational performance through innovation and continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inpatient Nursing Director
Ottumwa Regional Health Center
2023.10 - Current
- Direct operational leadership for Medical/Surgical, Telemetry, Float Pool, and Critical Care service lines, ensuring safe, efficient, and high-quality patient care.
- Lead clinical workflow optimization initiatives that improve operational efficiency, patient throughput, quality outcomes, and staff engagement.
- Serve as Oracle Health Superuser supporting EHR optimization, workflow redesign, end-user training, troubleshooting, and technology adoption across clinical departments.
- Collaborate with physicians, executive leadership, IT, clinical informatics, case management, pharmacy, rehabilitation, behavioral health, and ancillary departments to improve clinical operations and care delivery.
- Analyze operational, staffing, financial, quality, productivity, patient experience, and throughput metrics to identify trends, optimize workflows, and support executive decision-making.
- Develop executive dashboards, KPI reports, and operational scorecards using Microsoft Excel and Microsoft 365.
- Lead organization-wide quality improvement initiatives to improve patient safety, regulatory compliance, operational performance, and patient experience.
- Facilitate change management initiatives while mentoring nurse leaders and supporting professional development.
- Coordinate interdisciplinary rounds and discharge planning to improve patient flow and reduce barriers to discharge.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Inpatient Care Coordinator / Nursing Supervisor
Ottumwa Regional Health Center
2022.06 - 2023.10
- Managed daily operations of a 24-bed Medical/Surgical and Telemetry unit while maintaining quality, safety, and operational efficiency.
- Coordinated care for medically complex patients through collaboration with physicians, case management, rehabilitation, pharmacy, social work, and behavioral health providers.
- Supported patient throughput by overseeing admissions, transfers, discharges, staffing, and resource allocation.
- Reviewed clinical documentation and operational metrics to identify workflow improvement opportunities.
- Assisted with staffing management, productivity monitoring, and operational reporting.
- Maintained direct patient care responsibilities while supporting hospital-wide nursing operations as Nursing Supervisor.
Travel Registered Nurse
Various Healthcare Facilities
2019.07 - 2022.06
- Delivered high-acuity patient care across ICU, PCU, CCU, MICU, Emergency Department, and Behavioral Health settings.
- Rapidly adapted to new healthcare organizations, EHR platforms, clinical workflows, and interdisciplinary teams while maintaining high-quality patient outcomes.
- Collaborated with physicians and multidisciplinary teams to provide evidence-based patient care.
- Precepted new nursing staff and promoted patient safety and clinical excellence.
ICU Registered Nurse
Ottumwa Regional Health Center
2017.08 - 2019.07
- Delivered comprehensive care to critically ill patients.
- Served as Charge Nurse and participated in quality improvement initiatives.
- Responded to rapid response events and cardiac arrests.
Medical-Surgical/Telemetry Registered Nurse
Ottumwa Regional Health Center
2016.07 - 2017.08
- Provided patient-centered care to diverse medical and surgical populations.
- Collaborated with interdisciplinary teams to coordinate care and improve patient outcomes.
- Analyzed telemetry trends to identify potential risks, driving proactive measures for patient care improvements.
- Prevented life-threatening complications by quickly recognizing early warning signs of deterioration in critically ill patients under close observation.
Education
Associate of Science - Nursing
Indian Hills Community College
Ottumwa, IA05.2016
Skills
- Clinical Operations Leadership
- Healthcare Technology
- Clinical Workflow Optimization
- Process Improvement
- Change Management
- Clinical Documentation Improvement
- Healthcare Analytics & Reporting
- Data Analysis & Performance Metrics
- Electronic Health Records (Epic, Oracle Health, Cerner, Meditech)
- Microsoft Excel (Advanced)
- Microsoft Office 365
- Microsoft Teams
- Cross-Functional Collaboration
- Interdisciplinary Leadership
- Project Management
- Remote Collaboration
Accomplishments
- Improved nursing HCAHPS patient satisfaction scores from the 12th percentile to the 94th percentile through workflow redesign, leadership, and staff engagement.
- Directed operations across Medical/Surgical, Telemetry, Float Pool, and Critical Care service lines.
- Led enterprise clinical workflow optimization initiatives that improved patient throughput and operational efficiency.
- Served as Oracle Health Superuser supporting EHR optimization, clinical workflow redesign, and user adoption.
- Developed executive dashboards and operational reports to support data-driven decision-making.
- Led multidisciplinary quality improvement initiatives that enhanced patient safety and regulatory compliance.
Certification
- Registered Nurse – Iowa
- Basic Life Support (BLS)
- Advanced Cardiovascular Life Support (ACLS)
- NIH Stroke Scale (NIHSS)
- Nurse Preceptor Workshop
- Iowa Hospital Association Leadership Academy
Timeline
Inpatient Nursing Director
Ottumwa Regional Health Center
2023.10 - Current
Inpatient Care Coordinator / Nursing Supervisor
Ottumwa Regional Health Center
2022.06 - 2023.10
Travel Registered Nurse
Various Healthcare Facilities
2019.07 - 2022.06
ICU Registered Nurse
Ottumwa Regional Health Center
2017.08 - 2019.07
Medical-Surgical/Telemetry Registered Nurse
Ottumwa Regional Health Center
2016.07 - 2017.08
Associate of Science - Nursing
Indian Hills Community College