Haley Hansen
Santa Barbara,CA
Summary
Experienced in hostess roles, providing exceptional customer service, and excels in communication skills at BASTA Restaurant and as a Girl Scout Ambassador. Skillful in customer service and problem-solving, enhancing guest relations and achieving repeat business. Recognized for exceptional communication skills and the ability to mentor and lead teams effectively. Demonstrated expertise in seating coordination and event organization, contributing to significant community impact.
Overview
14
14
years of professional experience
Work History
Hostess
BASTA Restaurant
Agoura Hills, California
10.2022 - 08.2024
- Greeted customers and escorted them to their tables
- Organized a waitlist for waiting customers
- Received online orders by phone or online and entered into the system
- Organized and took reservations by phone
- Developed long-term relationships with customers to increase opportunities for repeat business
- Completed side work tasks assigned by management such as rolling silverware or folding napkins.
Girl Scout Ambassador
Girl Scouts of Greater Los Angeles
Agoura Hills, California
08.2010 - 05.2024
- Planned, organized, facilitated, and promoted diverse recreational programs
- Served as a mentor for younger Girl Scouts, helping them learn life skills such as problem-solving and communication techniques
- Received Bronze and Silver awards
- Organized large events for non-profits to help raise funds
- Encouraged girls to take part in service projects within their communities
- Facilitated team-building activities for troop meetings.
Education
Associate of Science -
Santa Barbara City College
Santa Barbara, CA05-2026
High School Diploma -
Agoura High School
Agoura Hills, CA06-2024
Skills
- Customer service
- Patience
- Seating coordination
- Communication and listening skills
- Takeout order processing
- Server support
- Positive and professional
- Guest Relations
- Reservation coordination
- Problem solving
- Conflict resolution
- Menu memorization
- Phone etiquette
References
References available upon request.
Timeline
Hostess
BASTA Restaurant
10.2022 - 08.2024
Girl Scout Ambassador
Girl Scouts of Greater Los Angeles
08.2010 - 05.2024
Associate of Science -
Santa Barbara City College
High School Diploma -
Agoura High School
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