Haley Hardy
Rock Hill
Summary
Dynamic Product Support Manager at Acme Solar Finance with proven leadership abilities and exceptional communication skills. Successfully enhanced customer satisfaction and sales performance through cross-functional collaboration. Adept in project management and analytical thinking, driving efficiency and exceeding targets while fostering a culture of adaptability and continuous improvement.
Overview
9
9
years of professional experience
Work History
Product Support Manager
Acme Solar Finance
10.2023 - Current
- Lead and oversee product support operations, serving as the primary point of contact for inquiries from sales representatives regarding product features, functionalities, and troubleshooting.
- Collaborate cross-functionally with sales, marketing, and product development teams to gather feedback, identify areas for improvement, and enhance overall customer satisfaction, and sales performance.
Change Management Analyst
Cardinal Financial
01.2021 - 10.2023
- Lead the implementation of new products and standards, overseeing the entire process from planning to execution, ensuring seamless integration and alignment with organizational objectives.
- Develop and execute change management strategies to promote adoption and acceptance of new initiatives, fostering a culture of adaptability and continuous improvement within the organization.
Underwriting Specialist
Cardinal Financial
06.2016 - 01.2021
- Thoroughly review loan documents and applications to assess eligibility and risk factors, ensuring compliance with company policies, industry regulations, and lending standards.
- Collaborate with applicants, loan officers, and other stakeholders to request revisions or additional documentation as necessary, providing clear and constructive feedback to facilitate timely and accurate processing.
- Demonstrate leadership and consistently achieve high levels of production, exceeding monthly targets and driving efficiency through effective time management, decision-making, and attention to detail.
Education
Bachelor's - Business Administration
Gannon University
Erie, PASkills
- Project management
- Communication skills
- Technical proficiency
- Business acumen
- Leadership abilities
- Customer service excellence
- Analytical thinking
- Critical thinking
- Time management
- Active listening
- Adaptability and flexibility
- Resourcefulness
Timeline
Product Support Manager
Acme Solar Finance
10.2023 - Current
Change Management Analyst
Cardinal Financial
01.2021 - 10.2023
Underwriting Specialist
Cardinal Financial
06.2016 - 01.2021
Bachelor's - Business Administration
Gannon University