Michael Escobedo
Phoenix,Arizona
Summary
Adaptable and collaborative leader, possessing excellent problem-solving and forward thinking methods. Rooted with a strong core in learning and development to promote an engaged and empowering work culture.
Overview
13
13
years of professional experience
Work History
Product Support Manager
Nexus 21
Scottsdale, Arizona
02.2021 - Current
- Department management for daily processes and long-term development
- Project management and coordination
- Data tracking and analysis, creation and development
- Consulting with general and sub contractors, architects, designers and end-users
- Escalation resolution and negotiation
- Quality control for products and procedures
- Foster interdepartmental continuity
- Troubleshooting and testing hardware and software
- Collaboration with Engineering and Sales for future design changes to enhance product longevity and customer satisfaction
- Provides on-site and remote guidance and support for domestic and international clients
- Technical document creation for products, including installation manuals, dimensional diagrams, spec sheets, etc.
- Enhance product support efficiency by streamlining processes and implementing new strategies
- Reduce customer complaints by improving communication between support teams and customers
Project Manager and Service Technician
Tech Systems Inc
Arizona
08.2019 - 02.2021
- Successfully managed projects and sub contractors
- Inventory control
- Installed and serviced intrusion and access control security systems, analog and IP camera systems
- Utilized a ticketing system to meticulously document all client interactions and service calls
- Conducted both in-person and remote troubleshooting for hardware and software issues
- Maintained OSHA and Lift certifications, ensuring compliance with safety standards
- Displayed flexibility through out-of-state travel and availability for on-call support
- Leveraged Microsoft Office and Microsoft Teams for seamless communication and collaboration
- Cultivated positive customer experiences by establishing strong relationships and delivering effective solutions
Electrician And A/V Installer
Watt Integration
Scottsdale, Arizona
01.2016 - 07.2019
- Proficient in all stages of residential electric installation and service, including pre-wire, rough-in, trim, and finish
- Experienced in low voltage pre-wire, trim, and finish
- Specialized in custom installations, including lighting, home theater, sound systems, security, home networks, Door Bird, Ring, Nest products, and home automation/control systems
- Provided training and supervision to new hires
- Assisted in the design of layouts and systems for new installations
- Developed strong customer relationships to ensure satisfaction throughout the installation process
- Professional event photography
Service Technician
Aqua Sentry
Scottsdale, Arizona
08.2012 - 08.2015
- Conducted troubleshooting and start-up procedures for new clients
- Performed weekly water chemistry analysis, maintenance, and repair
- Handled follow-ups and escalations for other technicians
- Provided excellent customer service and sales support
- Played a key role in training and developing new hires
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems
Professional Photographer
Portrait Innovations
Scottsdale
10.2010 - 07.2012
- Conducted professional photo shoots for various categories including family portraits, business headshots, children/babies, graduation, sports, pets, etc
- Consistently achieved weekly and monthly sales goals
- Managed preparation and maintenance of studio backgrounds, lighting setups, and commercial Fuji photo printer
- Edited and retouched images to meet client expectations and ensure high-quality final products
- Collaborated closely with clients to create customized photography packages tailored to their specific needs
- Successfully completed a management training program
Education
High School Diploma -
Sunrise Mountain
Peoria, AZSkills
- Project Management
- Critical Thinking
- Leadership
- Organizational skills
- Data analysis
- Process improvement
- Adaptability
- Training and Development
- Cross-Functional Collaboration
- Client Relations
- Project Estimation and Bidding
- Risk Mitigation
- Product Development
- Escalation Management
- Empathy
- Goal setting
- Time management
- Documentation
- Field Consulting
Timeline
Product Support Manager
Nexus 21
02.2021 - Current
Project Manager and Service Technician
Tech Systems Inc
08.2019 - 02.2021
Electrician And A/V Installer
Watt Integration
01.2016 - 07.2019
Service Technician
Aqua Sentry
08.2012 - 08.2015
Professional Photographer
Portrait Innovations
10.2010 - 07.2012
High School Diploma -
Sunrise Mountain