Haley Hartje
Branford,CT
Summary
Sales-driven healthcare professional with experience managing and expanding a portfolio of hospital accounts while driving product adoption and revenue growth. Proven ability to build relationships with clinical leaders, supply chain teams, and executive stakeholders to identify challenges and position solutions that improve efficiency and patient care. Skilled in consultative sales, product demonstrations, and strategic account management, consistently uncovering opportunities to expand solutions and increase utilization. Experienced navigating complex healthcare environments, influencing decision-makers, and aligning solutions with hospital performance goals while delivering strong customer satisfaction and business results.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
Censis Technologies
04.2024 - Current
- Achieved strong success in cross-selling additional solutions and services within existing hospital accounts, driving increased product adoption and overall account growth.
- Build executive and clinical relationships through recurring cadence calls, onsite visits, and annual business reviews to align solutions with facility goals and uncover expansion opportunities.
- Analyze customer usage and operational data to identify risks, strengthen retention, and generate opportunities for product adoption and revenue growth.
- Partner cross-functionally with Sales, Product, and Support teams to support new implementations, contract renewals, and account expansion initiatives.
- Leverage strong understanding of hospital workflows and Censis applications to provide consultative guidance and position solutions that improve operational outcomes.
- Lead renewal strategy for assigned accounts, consistently meeting retention goals while identifying qualified opportunities for subscription upgrades and additional services.
- Advocate for customer needs internally while translating feedback into actionable insights that support product improvement and long-term account growth.
Customer Success Manager
Navigate360
01.2021 - 01.2024
- Developed and executed strategic customer success plans to ensure optimal utilization of our portfolio of SaaS products.
- Managed a portfolio of 300+ accounts throughout their entire lifecycle as a customer — Ensuring milestones are met during adoption, growth, and renewal phases.
- Collaborated with cross-functional teams to onboard new clients, providing comprehensive training and support to drive product adoption and expansion.
- Identified cross-sell and up-sell opportunities contributing to revenue growth and customer retention.
- Successfully retained an impressive 91% of clients through strategic relationship management, proactive communication, and swift issue resolution.
Field Sales Representative
Techtronic Industries
01.2020 - 01.2021
- Demonstrated an in-depth knowledge of Techtronic Industries' power tools product line, showcasing technical acumen in advising customers on the best solutions for their needs.
- Played a key role in the successful launch of new products, collaborating with marketing teams to develop targeted sales campaigns, resulting in a 15% increase in revenue during launch periods.
- Proactively gathered and integrated customer feedback into product development discussions, contributing insights to enhance product features and functionality based on real-world customer experiences.
- Maintained a high level of forecast accuracy by utilizing data analytics and market trends, enabling the company to streamline inventory management and meet customer demand effectively.
Education
Bachelor of Arts (BA) - Strategic Communication
High Point University
05-2019
Skills
- CCSVP in Progress
- Account Management
- Lead Generation
- Business Development
- Revenue Generation
- Customer Retention
- Data Analysis
- Cross - Selling
AWARDS AT CENSIS
2024 Rookie of The Year, 2025 Top Renewal Performance, 2025 Top Culture Ambassador
Timeline
Customer Success Manager
Censis Technologies
04.2024 - Current
Customer Success Manager
Navigate360
01.2021 - 01.2024
Field Sales Representative
Techtronic Industries
01.2020 - 01.2021
Bachelor of Arts (BA) - Strategic Communication
High Point University