Haley Johnson
Cedar Rapids,IA
Summary
Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused, Organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Home Depot
Atlanta, GA
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Custom Order Specialist
Home Depot
4501 1st Ave SE Cedar Rapids
08.2022 - 01.2024
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Coordinate with installers to insure projects are not delayed.
- Working with vendors on customer orders that need warranty claims or reorders
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Additionally helped with scheduling and hiring candidates and providing a quality orientation to ensure every employees success.
Veterinary Assistant
Heartland Animal Hospital
07.2021 - 08.2022
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
HR Assistant
Home Depot
Cedar Rapids, IA
04.2020 - 07.2021
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Supported coordination of benefits open enrollment activities and process.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
Education
Equine Science Technology - Agricultural Business
Kirkwood Community College
Cedar Rapids, IA05.2016
Skills
- Shipment Documentation
- Customer Interaction
- Special Assignments
- Conference Coordination
- Outbound Calls
- Review Orders
- Reading Comprehension
- Product and Service Recommendations
- Report Delivery
- Information Validation
- Process Payments
- Customer Experience
- Complex Problem-Solving
- Verify Information
- Managing Vendors
- Order Tracking
- Effective Working Relationships
- Account Updates
- Shipment Tracing
- Order Delivery
- Resolve Customer Complaints
- Credit Card Systems
- Strong Telephone Etiquette
Timeline
Customer Service Representative
Home Depot
01.2024 - Current
Custom Order Specialist
Home Depot
08.2022 - 01.2024
Veterinary Assistant
Heartland Animal Hospital
07.2021 - 08.2022
HR Assistant
Home Depot
04.2020 - 07.2021
Equine Science Technology - Agricultural Business
Kirkwood Community College